System Administrator Careflow

3 months ago

Gateshead, United Kingdom Gateshead Health NHS Foundation Trust Full time

An exciting opportunity has arisen to work as a System Administrator within the Digital Services Systems Team.

We require a highly motivated and enthusiastic person to join the CareFlow System Team based at the Queen Elizabeth Hospital. As part of the team, you will be responsible for the day-to-day operational, administration and end user support of the CareFlow and Winscribe systems.

There will be plenty of opportunities for career development with exposure to the wider health community and local and national initiatives. The post would be ideal for someone looking to move up in their career to extend and consolidate their range of computer skills and systems knowledge.

**For informal enquiries please contact**:
The post holder will be part of the CareFlow and Winscribe Team and will be involved in day to day system management and maintenance. This includes managing user access requests, training, and giving support and guidance on all aspects of the systems.

You will play a key role in assisting with system upgrades, making sure full end to end system testing is completed. A flexible approach to working arrangements is required to be able to meet service needs, which may include working evenings, early mornings and weekends if the project requires.

Experience of change management and delivering training programmes is essential. You must have good interpersonal and communication skills, as well as a sound working knowledge of acute NHS information systems, data collection and validation. Knowledge of NHS Data Flows and NHS Data Definitions would also be an advantage.

You will be joining a team of 4 other System Administrators who are responsible for managing the CareFlow and Winscribe systems, supported by an information assistant. The team are dedicated to ensuring high quality support and guidance is given for all our system users.

We work closely with our Clinical Systems Team colleagues as well as many other teams across Digital Services and Digital Transformation to continuously improve our services across the Trust, supporting clinicians, system users and services for patients.

Gateshead NHS Foundation Trust provides a range of hospital and community health services. Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for our patients.

As a group we employ around 4200 staff and in the annual survey for NHS staff, we consistently rate highly as a place people would recommend others to work. In the most recent survey, 72% of our staff said they would recommend working at Gateshead.
- Work with the CareFlow Systems Manager, Senior Systems Officer and system suppliers to manage and implement the CareFlow and Winscribe systems and associated functionality across the Trust, including developing / updating plans, monitoring and undertaking data quality exercises, highlighting any risks and issues, attending project team meetings, system testing and training.
- On a day-to-day basis act as system administrator for CareFlow and Winscribe. Maintaining system security, providing advice and guidance, resolving software and system operational problems.
- Undertake and maintain system configuration to ensure the availability of up to date and timely data items within systems.
- Preparation of documentation, e-learning and training guides associated with system upgrades. Schedule software installation into training and live environments following thorough testing, using standard test scripts.
- Liaise with the Trust’s Digital Security Officer and Information Governance Officer to develop and maintain system security policies.
- Ensure all new system users receive adequate training and have appropriate system access levels to enable them to fulfil their role. Make certain all users complete and sign ‘user access agreement’ documentation.
- Act as first and second line support for systems users, providing advice and guidance, resolving software problems where possible.
- Liaise with other digital teams for technical support and the roll-out of systems to new users and departments, and the resolution of hardware and networking issues.
- Liaise with system suppliers on software problems to ensure effective solutions where possible.
- Discuss and agree any planned system downtime with Change Advisory Board (CAB), system suppliers and all system users to ensure mínimal disruption. Make certain all departments have robust back up arrangements to maintain adequate provision of services.
- Assist with the ongoing specification and implementation of Trust information systems.
- Attend the system user groups to share knowledge / experiences of other Trusts and identify areas of improvement / development.

  • System Administrator

    4 months ago

    Gateshead, United Kingdom Gateshead Health NHS Foundation Trust Full time

    An exciting opportunity has arisen to work as a System Administrator within the Digital Services Systems Team. We require a highly motivated and enthusiastic person to join the CareFlow System Team based at the Queen Elizabeth Hospital. As part of the team, you will be responsible for the day-to-day operational, administration and end user support of the...

  • System Administrator Careflow

    5 months ago

    Gateshead, United Kingdom Gateshead Health NHS Foundation Trust Full time

    An exciting opportunity has arisen to work as a System Administrator within the Digital Services Systems Team. We require a highly motivated and enthusiastic person to join the CareFlow System Team based at the Queen Elizabeth Hospital. As part of the team, you will be responsible for the day-to-day operational, administration and end user support of the...

  • System Administrator Careflow

    3 months ago

    Gateshead, United Kingdom Gateshead Health NHS Foundation Trust Full time

    An exciting opportunity has arisen to work as a System Administrator within the Digital Services Systems Team. We require a highly motivated and enthusiastic person to join the CareFlow System Team based at the Queen Elizabeth Hospital. As part of the team, you will be responsible for the day-to-day operational, administration and end user support of the...

  • System Support Officer

    3 months ago

    Gateshead, United Kingdom Gateshead Health NHS Foundation Trust Full time

    To assist in the day-to-day administration of the Diagnostic Systems and Clinical Systems, including delivery of user training for all levels of staff. To provide standard and ad-hoc information as required. Provide day to day administration of the Diagnostic Systems and Clinical Systems. To maintain the content and quality of information within the...

  • Administration Assistant

    3 months ago

    Gateshead, United Kingdom Gateshead Health NHS Foundation Trust Full time

    To develop close working relationships with all staff in all areas of the Trust, and external agencies. To ensure that all correspondence is filed within patients case notes in a timely manner and that case notes and departmental records are maintained and updated. To ensure the timely registering of patients referrals onto Careflow, booking of patients...

  • Administration Assistant

    3 months ago

    Gateshead, United Kingdom Gateshead Health NHS Foundation Trust Full time

    Applications are invited from hard working and organised individuals to provide a high quality administrative service to the admin support departments within the Medicine Business Unit based at the Queen Elizabeth Hospital. Duties will include printing clinic lists, booking and sending out appointment letters, requesting case notes and returning them to...

  • System Support Officer

    3 months ago

    Gateshead, United Kingdom Gateshead Health NHS Foundation Trust Full time

    An exciting opportunity has arisen for a Diagnostic Systems Support Officer role within the Digital Services Systems Team. We are seeking to appoint an enthusiastic individual who wants to assist in the maintenance, development and implementation of the Trusts core clinical systems. The post holder will support the Systems team on a day to day basis by...

  • Switchboard Operator

    4 months ago

    Gateshead, United Kingdom QE Facilities Full time

    Dealing with internal and external calls to site in a prompt and courteous manner. Use Careflow and other systems to direct callers to the correct location. Monitor and respond to alarms based within the switchboard area. Deal with emergency calls and contact hospital staff on and off site as and when required. Operate the hospital iMessage bleep system,...

  • Switchboard Operator

    3 months ago

    Gateshead, United Kingdom QE Facilities Full time

    FIXED TERM 6 MONTHS* To provide an efficient and responsive service to public and staff at Gateshead Health NHS Foundation Trust and QE Facilities Ltd, dealing with internal and external calls to site in a prompt and courteous manner, monitoring and responding to alarms based within the switchboard area, dealing with emergency calls and contacting hospital...

  • Medical Secretary Care of The Elderly

    2 months ago

    Gateshead, United Kingdom Gateshead Health NHS Foundation Trust Full time

    Medical Secretary (Band 3) - Part-Time - 33.75 hours per week - Permanent Applications are invited from hard working and organised individuals to provide a high quality secretarial and administrative service based within the Care of the Elderly department at the Queen Elizabeth Hospital. You should have previous secretarial/administrative experience,...

  • Medical Secretary Respiratory

    3 months ago

    Gateshead, United Kingdom Gateshead Health NHS Foundation Trust Full time

    Medical Secretary (Band 3) - Part-Time - 18.75 hours per week - Permanent Applications are invited from hard working and organised individuals to provide a high quality secretarial and administrative service based within the Respiratory department at the Queen Elizabeth Hospital. You should have previous secretarial/administrative experience, preferably...

  • Emergency Services Administrative Coordinator

    3 weeks ago

    Gateshead, Gateshead, United Kingdom Gateshead Health NHS Foundation Trust Full time

    Position Overview The role involves delivering administrative support to the Medical and Nursing teams within the Emergency and Urgent Care service sector of the healthcare organization. The successful candidate will perform clerical tasks as directed by the administrative team leader and service line managers. Key Responsibilities - Welcome all...

  • Medical Secretary, Trauma Specialist

    7 days ago

    Gateshead, Gateshead, United Kingdom Gateshead Health NHS Foundation Trust Full time

    About the RoleWe are seeking a highly organized and detail-oriented Medical Secretary to join our team at Gateshead Health NHS Foundation Trust. As a Medical Secretary, you will play a vital role in providing administrative support to our Trauma & Orthopaedics department.Key ResponsibilitiesDevelop close working relationships with secretarial colleagues and...

  • Medical Secretary Respiratory

    3 months ago

    Gateshead, United Kingdom Gateshead Health NHS Foundation Trust Full time

    Medical Secretary Respiratory (Full-Time Permanent) Applications are invited from hard working and organised individuals to provide a high quality secretarial and administrative service based within the Respiratory Department within the Medicine Business Unit. You will be based at the Queen Elizabeth Hospital. You should have previous...

  • Medical Secretary Accident and Emergency

    3 months ago

    Gateshead, United Kingdom Gateshead Health NHS Foundation Trust Full time

    Medical Secretary Full Time 37.5 hours per week - Permanent Applications are invited from hard working and organised individuals to provide a high quality secretarial and administrative service based within the Accident and Emergency Department within the Medicine Business Unit. You will be based at the Queen Elizabeth Hospital. You should have previous...

  • Legal Services Administration Assistant

    5 months ago

    Gateshead, United Kingdom Gateshead Health NHS Foundation Trust Full time

    To provide a polite, efficient, and well-mannered service to telephone and face to face enquiries, talking detailed notes and messages. Develop and maintain relationships with health records staff, medical secretaries and other staff members. Liaise verbally and in writing with solicitors, the Trusts medical and nursing staff, the Coroners Office and...

  • Medical Secretary, Trauma Specialist

    7 days ago

    Gateshead, Gateshead, United Kingdom Gateshead Health NHS Foundation Trust Full time

    About the RoleWe are seeking a highly organized and detail-oriented Medical Secretary to join our team at Gateshead Health NHS Foundation Trust. As a Medical Secretary, you will play a vital role in providing administrative support to our Trauma & Orthopaedics department.Key ResponsibilitiesDevelop close working relationships with secretarial colleagues and...

  • Diagnostic Systems Administrator

    4 months ago

    Gateshead, United Kingdom Gateshead Health NHS Foundation Trust Full time

    An exciting opportunity has arisen for a System Administrator role within the Digital Services Diagnostic Systems Team. We are seeking to appoint an enthusiastic individual who wants to be responsible for day to day-operational administration and end user support. As part of the Diagnostic Systems Team the post holder on a day to day basis will assist with...

  • Csp Apprentice

    4 months ago

    Gateshead, United Kingdom Gateshead Health NHS Foundation Trust Full time

    To make/amend appointments, allocating appointments according to clinical need and waiting time to meet departmental and national waiting list targets To actively monitor RIS Orders and Work Lists to enable the timely booking of scans To oversee admission/discharge/transfer of patients on Careflow To provide a competent and efficient reception service to...

  • Medical Secretary Clinical Hematology

    3 months ago

    Gateshead, United Kingdom Gateshead Health NHS Foundation Trust Full time

    Senior Medical Secretary - Clinical Haematology. Administrative and Clerical Band 4 (18.75 hrs) Applications are invited from hard working and motivated individuals to provide a high quality medical secretarial and administrative service working as part of the medical secretarial team within the Clinical Hematology Department. You will be based at the...