System Support Officer
6 months ago
An exciting opportunity has arisen for a Diagnostic Systems Support Officer role within the Digital Services Systems Team.
We are seeking to appoint an enthusiastic individual who wants to assist in the maintenance, development and implementation of the Trusts core clinical systems.
The post holder will support the Systems team on a day to day basis by assisting with data quality, user training and support and day to day system maintenance.
You must be of a calm disposition with excellent negotiating and communication skills, be a team player, be able to use initiative and work to tight deadlines.
A flexible approach to working arrangements is essential to meet service needs, which may include working evenings, early mornings and weekend if the project requires.
To assist in the day to day administration of the Trusts Systems managed by the Digital Solutions and Service Delivery Department, including delivery of user training for all levels of staff. To support and assist with data quality across the systems.
Based in the North East of England we provide a range of hospital and community health services from our leading facilities including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.
Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.
As a group we employ around 4,200 staff and currently provide 600 hospital beds across Gateshead. Our primary focus is on providing excellent general health services to our local community complemented by key specialist areas including Gynaecology, maternity, palliative care and old age psychiatry.
Alongside a full range of local hospital services, we provide breast screening services for Gateshead, South Tyneside, Sunderland and parts of Durham - and we are the North Eastern hub for the National Bowel Cancer and AAA Screening Programmes, covering a population of around seven million people.
To assist in the day-to-day administration of the Diagnostic Systems and Clinical Systems, including delivery of user training for all levels of staff. To provide standard and ad-hoc information as required.
Provide day to day administration of the Diagnostic Systems and Clinical Systems.
To maintain the content and quality of information within the Diagnostic Systems Information Systems (RIS), Picture Archive and Communication System (PACS), Philips ISCV, Endosoft and the Clinical System Information Systems Careflow, Nervcentre, Badger and Emis.
Deliver training across multiple systems and to be configure new user accounts ensuring appropriate levels of access and functionality are observed.
To assist in the preparation of documentation and training guides.
Act as first line support for system users providing advice and guidance, resolving software problems where possible.
To produce of a wide range of timely, verified information to meet ad-hoc requirements.
To ensure scheduled and unscheduled work is coordinated effectively to completion within time scale.
Ensure through appropriate validation and audit procedures that information produced is based on accurate, timely and comprehensive data collection.
Act upon own initiative with regards to issues/problems/trends relating to the day-to-day administration of the systems
Assist with the ongoing specification and implementation of systems within Radiology.
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