Medical Secretary, Trauma Specialist

2 weeks ago

Gateshead, Gateshead, United Kingdom Gateshead Health NHS Foundation Trust Full time
About the Role

We are seeking a highly organized and detail-oriented Medical Secretary to join our team at Gateshead Health NHS Foundation Trust. As a Medical Secretary, you will play a vital role in providing administrative support to our Trauma & Orthopaedics department.

Key Responsibilities
  • Develop close working relationships with secretarial colleagues and other staff within the department to ensure seamless communication and collaboration.
  • Ensure that all correspondence is typed and forwarded to healthcare professionals accurately and with care, maintaining the highest standards of quality and confidentiality.
  • Participate in ongoing training programs to develop your skills and knowledge in line with your evolving role.
  • Deal with sensitive information in a professional and confidential manner, using skills such as discretion and confidentiality.
  • Maintain and promote the professional image of the Trauma & Orthopaedics Services and Gateshead Health NHS Foundation Trust.
  • Maintain patient confidentiality at all times in line with the Trust's Information Management and Technology (IM&T) Information Security Policy.
  • Comment on policies and procedures as part of a continually developing service.
  • Work within the Terms and Conditions of Employment of your Trust Contract.
  • Report incidents, accidents, and defects according to Trust and Business Unit guidelines.
  • Liaise with other healthcare agencies and departments, maintaining and developing good communication links.
  • Work with software programs such as Winscribe, CareFlow, Medirota, and any other systems required.
  • Typing of copy clinical correspondence and ensuring any actions are carried out, VTC clinics of a confidential and often sensitive nature.
  • Minute taking.
  • Enquiries may include requests for test results and these should be referred to the relevant discipline personnel.
  • Understand how to deal with complaints effectively and efficiently, ensuring any written complaints are referred to the appropriate staff in accordance with Trust policies and procedures.
  • Undertake filing as required of hard copies and any electronic copies as appropriate in accordance with lean principles.
  • Participate in Contact Appraisal.
  • Collect and distribute medical records.
Person Specification

Qualifications

Essential

  • RSA 2 in Typing or Word Processing or equivalent experience.

Desirable

  • NVQ 2 Certificate in Business Administration or equivalent experience.

Experience

Essential

  • Experience of working in NHS or healthcare environment.
  • 2 years experience of working in secretarial or office environment.
  • Experienced in using Microsoft Office packages.

Desirable

  • Audio Typing.
  • Knowledge of Careflow system.
  • Understanding of medical terminology.

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