Customer Service Advisor

3 weeks ago


Syston, United Kingdom Omni RMS Full time

**Customer Experience Advisor - Head Office - Syston, Leicester (Hybrid)**

**£22,200 (Basic) + Bonus + Enhanced Overtime Rates**

**Monday to Friday - Saturday Overtime 1 in 4 weekends - Shifts between 8am and 5pm**

As 'Experts in Energy’, Flogas has more than 35 years’ experience in providing tailored energy solutions to commercial, industrial and domestic customers across the UK. We help our customers live life connected, by providing energy to homeowners and businesseswhenever and wherever they need it. There’s more to us than just LPG, we’re empowering communities to make a difference and are committed to shaping a sustainable future.

**The Role**
- Managing inbound and outbound calls
- Handling questions about gas delivery through to helping make payments and identifying opportunities where you can add value by providing additional services
- Investigating issues and challenges for customers and taking ownership for solving problems
- Liaising with internal Flogas departments
- Managing your own day and ensuring you are organising and prioritising your own time
- Remaining resilient when dealing with challenging customers and situations
- Working with your team and helping each other when needed

**About You**

We have fantastic training and supportive managers, and who you are is more important than what you’ve done. We’re keen to hear from you, if you are looking to work in a customer orientated role and:

- Have experience in a role that involves you working with customers, solving their problems; managing difficult and challenging situations and conversations
- Can demonstrate how you thrive in a busy environment and work well under pressure
- Are comfortable on a computer (MSOffice and databases)

That said, if you’ve got experience working in a telephone based Customer Service role, great, we can certainly use someone that can hit the ground running so we’d love to hear from you too.

**Our Company & Sustainability Goals**

From Liquefied Petroleum Gas and Liquefied Natural Gas to propane enrichment of biomethane - Flogas delivers high-performance, reliable, cost-effective energy solutions to suit customers' exact needs.

As a leading LPG supplier, we’re fully committed to sustainability and building a lower-carbon future for UK homes and businesses through off-grid gas.

As well as our 2040 Vision, we have created three annual reports that highlight our commitment to sustainability.

Our sustainability plan is founded on four pillars; Climate change and energy transition, People and social, Safety and Environment, and Governance and compliance. Please review our sustainability goals on our website for much more information on our 2040vision.



  • Syston, Leicestershire, United Kingdom Omni RMS Full time

    Customer Experience Advisor - Head Office - Syston, Leicester (Hybrid)£22,200 (Basic) + Bonus + Enhanced Overtime RatesMonday to Friday - Saturday Overtime 1 in 4 weekends - Shifts between 8am and 5pmAs 'Experts in Energy', Flogas has more than 35 years' experience in providing tailored energy solutions to commercial, industrial and domestic customers...


  • Syston, United Kingdom FloGas Full time

    **Customer Experience Advisor** **Business Unit: Sales and Marketing** **Location: Leicester (Syston)** **Contract Type: Permanent** **Hours: 37.5** **Join Flogas Britain - Off-Grid Energy Leaders!** At Flogas, we're not just offering a job; we're offering a chance to be a key player in an organisation that's at the forefront of innovation and change....


  • Syston, United Kingdom Eileen Richards Recruitment Full time

    Customer Experience AdvisorSyston, Hybrid (2 days office based)£23,754 * Do you have experience working in a busy call centre environment? * Are you passionate about resolving customer issues and complaints? * Do you want to work for a business who prioritise employee wellbeing and training?The Company:ER Recruitment are working with a growing brand who are...


  • Syston, United Kingdom Eileen Richards Recruitment Full time

    Customer Experience AdvisorSyston, Hybrid (2 days office based)£23,754 * Do you have experience working in a busy call centre environment? * Are you passionate about resolving customer issues and complaints? * Do you want to work for a business who prioritise employee wellbeing and training?The Company:ER Recruitment are working with a growing brand who are...


  • Syston, Leicestershire, United Kingdom FloGas Full time

    Customer Experience AdvisorBusiness Unit: Sales and MarketingLocation: Leicester (Syston)Contract Type: PermanentHours: 37.5Join Flogas Britain - Off-Grid Energy LeadersAt Flogas, we're not just offering a job; we're offering a chance to be a key player in an organisation that's at the forefront of innovation and change. As our company continues to grow and...


  • Syston, United Kingdom ER Recruitment Full time

    **Customer Experience Advisor** **Syston, Hybrid (2 days office based)** **£23,754** - Do you have experience working in a busy call centre environment? - Are you passionate about resolving customer issues and complaints? - Do you want to work for a business who prioritise employee wellbeing and training? **The Company**: **Role & Responsibilities of the...


  • Syston, United Kingdom ER Recruitment Full time

    **Customer Experience Advisor** **Syston, Hybrid (2 days office based)** **£23,754** - Do you have experience working in a busy call centre environment? - Are you passionate about resolving customer issues and complaints? - Do you want to work for a business who prioritise employee wellbeing and training? **The Company**: **Role & Responsibilities of the...


  • Syston, United Kingdom ER Recruitment Full time

    **Customer Experience Advisor - 3rd JANUARY START** **Syston, Hybrid (2 days office based, 3 days working from home)** **C£22,200 + £150 monthly bonus** - Do you enjoy delivering an outstanding customer service experience in person or on the phone? - Are you a relationship focused individual who aims to make a positive difference daily? - Do you want to...


  • Syston, United Kingdom SF Group Full time

    SF Recruitment are currently recruiting for an Administrator to join their growing team in Syston Main responsibilities of role as the Administrator - Liaising with customers providing support and advice - Produce daily reports both internally and externally as required - Management of stock movements and transfers - Gather data to produce invoices and deal...


  • Syston, United Kingdom Flogas Britain Ltd Full time

    **Customer Experience Advisor - Head Office - Syston, Leicester** **£23,754 (Basic) + Bonus + Enhanced Overtime Rates** **Monday to Friday - Saturday Overtime 1 in 4 weekends** **Hybrid Working Available** As 'Experts in Energy’, Flogas has more than 35 years’ experience in providing tailored energy solutions to commercial, industrial and domestic...


  • Syston, United Kingdom Flogas Britain Ltd Full time

    **Customer Experience Advisor - Head Office - Syston, Leicester** **£23,754 (Basic) + Bonus + Enhanced Overtime Rates** **Monday to Friday - Saturday Overtime 1 in 4 weekends** **Hybrid Working Available** **Join Flogas Britain - Off-Grid Energy Leaders!** At Flogas, we're not just offering a job; we're offering a chance to be a key player in an...


  • Syston, United Kingdom Flogas Britain Ltd Full time

    **Customer Experience Advisor - Head Office - Syston, Leicester** **£23,754 (Basic) + Bonus + Enhanced Overtime Rates** **Monday to Friday - Saturday Overtime 1 in 4 weekends** **Hybrid Working Available** **Join Flogas Britain - Off-Grid Energy Leaders!** At Flogas, we're not just offering a job; we're offering a chance to be a key player in an...


  • Syston, United Kingdom Hanson UK Full time

    **Customer Service Agent Customer Service Centre - £22,700pa**: At Hanson, we strive to create an inclusive and respectful workplace where every individual can bring their unique skills and background to contribute to the success of our business. We understand that a diverse workforce is key to our growth and development, and we aim to foster a culture that...


  • Syston, United Kingdom ER Recruitment Full time

    **Customer Service Agent - Jan 2ndStart Date** **Syston, Hybrid (2 days office based)** **£23,754** - Would you consider yourself to be a personable, customer focused individual? - Have you previously worked in a call centre or customer service office environment? - Do you want to join a business who offer great training opportunities? **The...


  • Syston, Leicestershire, United Kingdom Hanson UK Full time

    Customer Service Agent - £22,700pa:At Hanson, we strive to create an inclusive and respectful workplace where every individual can bring their unique skills and background to contribute to the success of our business. We understand that a diverse workforce is key to our growth and development, and we aim to foster a culture that values openness,...


  • Syston, United Kingdom Hanson UK Full time

    **Customer Service Agent - £22,700pa**: Working at Hanson is about being part of One Team. We operate over 300 production sites in the UK, employing about 3,500 people in a wide range of roles, and our aim is to be a leading sustainable business, trusted and respected by our stakeholders for the ethics we adopt and the products we supply. We are part of the...


  • Syston, United Kingdom Hanson UK Full time

    **Customer Service Agent - £22,700pa**: Working at Hanson is about being part of One Team. We operate over 300 production sites in the UK, employing about 3,500 people in a wide range of roles, and our aim is to be a leading sustainable business, trusted and respected by our stakeholders for the ethics we adopt and the products we supply. We are part of the...

  • Customer Service Agent

    20 hours ago


    Syston, United Kingdom Hanson UK Full time

    **Customer Service Agent - £22,700pa**: Working at Hanson is about being part of One Team. We operate over 300 production sites in the UK, employing about 3,500 people in a wide range of roles, and our aim is to be a leading sustainable business, trusted and respected by our stakeholders for the ethics we adopt and the products we supply. We are part of the...

  • Customer Service Agent

    20 hours ago


    Syston, United Kingdom Hanson UK Full time

    **Customer Service Agent - £22,700pa**: Working at Hanson is about being part of One Team. We operate over 300 production sites in the UK, employing about 3,500 people in a wide range of roles, and our aim is to be a leading sustainable business, trusted and respected by our stakeholders for the ethics we adopt and the products we supply. We are part of the...


  • Syston, United Kingdom Hanson UK Full time

    **Customer Service Agent - £22,700pa**: At Hanson, we strive to create an inclusive and respectful workplace where every individual can bring their unique skills and background to contribute to the success of our business. We understand that a diverse workforce is key to our growth and development, and we aim to foster a culture that values openness,...