Customer Service Advisor

3 months ago

Syston, United Kingdom FloGas Full time

**Customer Experience Advisor**

**Business Unit: Sales and Marketing**

**Location: Leicester (Syston)**

**Contract Type: Permanent**

**Hours: 37.5**

**Join Flogas Britain - Off-Grid Energy Leaders**

At Flogas, we're not just offering a job; we're offering a chance to be a key player in an organisation that's at the forefront of innovation and change. As our company continues to grow and expand its horizons, we need creative minds who can embrace evolution and lead with a fresh perspective. Your passion for sustainability aligns perfectly with our commitment to creating a more sustainable future.

**About the role**

**What you will be doing**
- To work towards annual objectives, for KPI’s to include talk time, wrap time, call answer rate and Quality monitoring
- To receive incoming general customer enquiries and orders
- Deal with customer pricing and account issues to achieve commercial benefit for the company and complete customer satisfaction
- Own and resolve complex customer queries accurately and efficiently across multiple services

**About You**
- Excellent communication skills both verbal and written
- A responsible attitude and leads by example
- Ability to work effectively within a team
- Is customer-focused, wants to please customers, above and beyond the call of duty
- A positive outlook with the ability to motivate others.

**How we will reward you**
- Competitive starting salary
- Discretionary bonus scheme
- Great annual leave package with opportunity to purchase up to 5 days extra leave
- Enhanced family friendly package
- Death in Service
- Contributory pension scheme
- Employee Volunteer Day’s to support the communities where you work and live
- Learning and development opportunities to develop your skills, knowledge and talent
- Access to a fully funded eye test and flu jab
- Access and discounts on a range of health and wellbeing services i.e., health cash plan, discounted gym membership and our employee assistance platform
- Access to our very own benefits platform which provides discounts to over 900 retailers, including days out, holidays and retail stores

**Diversity, Inclusion, and Flexibility**:
As an inclusive employer, we recognise the importance of achieving the right work-life balance that works for you. Our people work differently depending on their role and needs, from hybrid working to flexible working arrangements. We are open to discussing alternative working arrangements - such as part-time hours and job shares, so please feel free to raise this with us.

**About us**

Flogas Britain is one of the largest distributors of off-grid energy in the UK and has over 35 years’ experience of providing solutions to both commercial and domestic customers, principally in the form of liquid gas. The business has a longstanding record of organic growth driven by new installations, underpinned by a strong technical engineering expertise and capability, which combined with a number of bolt-on acquisitions have resulted in its market share increasing from 10% to over 30%.

The business is at the forefront of the energy transition having developed a prominent track record in converting customers from higher emissions fuels to lower carbon and cleaner solutions for the last decade and is well placed with a significant range of opportunities to develop and diversify into New Energies into the future in line with our 2040 vision to provide 100% renewable solutions to customers.

The recent acquisition of Protech by Flogas Britain further extends the business’ capabilities in this regard to provide innovative and lower carbon solutions into the commercial sector; combining renewable-ready gas combustion with alternative technologies such as heat-pumps, solar power and electric vehicle charging to provide a complete solution to customers and assisting them on their own path to net zero.

Pay: Up to £23,754.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Reference ID: CEA

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