Customer Experience Advisor

4 weeks ago

Syston, United Kingdom ER Recruitment Full time

**Customer Experience Advisor - 3rd JANUARY START**

**Syston, Hybrid (2 days office based, 3 days working from home)**

**C£22,200 + £150 monthly bonus**
- Do you enjoy delivering an outstanding customer service experience in person or on the phone?
- Are you a relationship focused individual who aims to make a positive difference daily?
- Do you want to join one of the UK’s leading brands and benefit from outstanding training?

**The Company**:
We are working exclusively with Flogas Britain who are recruiting for multiple Customer Experience Advisors to join them on a full or part time basis. Flogas are recognised for their brilliant reputation as the second largest LPG supplier in the UK and over 35 years’ experience providing alternative energy solutions to domestic and commercial customers.

As a Customer Experience Advisor, you will join a vibrant and supportive team who are at the heart of the organisation. This is a fantastic opportunity for a personable and self-motivated individual who possesses a passion for customer service with experience on the phone or within people facing industries such as hospitality and retail.

**Role & Responsibilities of the Customer Experience Advisor**:

- Taking accountability for each enquiry and working with the customer and internal Flogas departments to successfully resolve all queries and challenges
- Investigating issues and taking the initiative to see things through to successful outcome
- Managing multiple tasks at any one-time prioritising by importance
- Ensuring a high level of service is always received by customers
- Implementing data with high accuracy
- Adhering to all requisite Flogas and customer standards, procedures and work instructions
- Remaining resilient when dealing with challenging customers and situations
- Working as a team player, supporting colleagues when required

**About You as the Customer Experience Advisor**:

- Excellent communication skills and ability to work closely with others
- Able to deliver excellent customer service
- Someone who is focused and pays attention to detail
- A can-do attitude
- Good time management
- IT proficient

**Additional Benefits**:

- Monday to Friday role (1 in 4 Saturdays) - Full or Part Time working hours
- Free onsite parking
- 25 days plus bank holidays
- Access to Flogas benefits - flexible discounts scheme such as retail vouchers
- Death in Service
- Contributory pension scheme
- Bonus (OTE £150 per month)
- Discounted Gym Memberships
- 24/7 free and confidential employee support and assistant line
- Health Plans and Wellbeing Support

We look forward to helping you in your career, so please send a copy of your CV to us. If you know of other people who are currently looking for a new career, please feel free to refer them to us.

We look forward to hearing from you.

**Job Types**: Full-time, Permanent

**Salary**: £22,200.00 per year

**Benefits**:

- Free parking
- On-site parking
- Work from home

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Syston, Leicestershire: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location

Reference ID: ST33

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