Service Desk Team Lead
2 weeks ago
**Overview**
**Service Desk Team Lead**
Ref: 98188
Are you a hands-on technical leader? Do you enjoy shaping teams to deliver happiness to both customer and user?... this could be for you_. _
**Role Responsibilities**
Responsibilities will include:
- Responsible for ensuring the effective day to day operation of the 1stLine Support function.
- Receiving, recording, triaging, and directing support issues and requests through to conclusion.
- Engaging 2ndLine internal/external resources to investigate and resolve issues and requests.
- Carrying out data/system configuration activities to resolve support tickets.
- Account for the continuous improvement of people, processes, data, and tools in the 1stLine Support function
**Person Specification**
Essential Skills will include:
- Passionate about Delivering Happiness for Customers and Users
- Previously worked for a SaaS company (Software as a Service)
- Experience managing a 1stLine Support function.
- Comfortable using Microsoft Office 365 tools and features.
- Providing advice and guidance to Customers/Users on the use and configuration of the System and order processes.
- Comfortable with ambiguity, and adept at effective prioritization of tasks and resources
**Reward**
**Next Steps**
**Equal Opportunities**
FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age.
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