Service Desk Team Lead

2 weeks ago


Glasgow, United Kingdom FPSG Full time

**Overview**

**Service Desk Team Lead**

Ref: 98188

Are you a hands-on technical leader? Do you enjoy shaping teams to deliver happiness to both customer and user?... this could be for you_. _

**Role Responsibilities**

Responsibilities will include:

- Responsible for ensuring the effective day to day operation of the 1stLine Support function.
- Receiving, recording, triaging, and directing support issues and requests through to conclusion.
- Engaging 2ndLine internal/external resources to investigate and resolve issues and requests.
- Carrying out data/system configuration activities to resolve support tickets.
- Account for the continuous improvement of people, processes, data, and tools in the 1stLine Support function

**Person Specification**

Essential Skills will include:

- Passionate about Delivering Happiness for Customers and Users
- Previously worked for a SaaS company (Software as a Service)
- Experience managing a 1stLine Support function.
- Comfortable using Microsoft Office 365 tools and features.
- Providing advice and guidance to Customers/Users on the use and configuration of the System and order processes.
- Comfortable with ambiguity, and adept at effective prioritization of tasks and resources

**Reward**

**Next Steps**

**Equal Opportunities**

FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age.



  • Glasgow, United Kingdom BPM Tech Full time

    IT Service Desk Analyst **Role**:IT Service Desk Analyst **Salary**:£22,000 - £25,000 **Location**:Remote My client a leading private healthcare provider are looking to provide an IT Service Desk Technician to provider onsite and remote support. This is an excellent opportunity to grow a rapidly expanding organisation who offer excellent career and...

  • Service Desk Manager

    Found in: beBee jobs GB - 2 weeks ago


    Glasgow, Glasgow City, United Kingdom University of Glasgow Full time

    The University of Glasgow has been changing the world for more than 570 years, and today we are one of the world's top 100 universities. We are delighted to have recently been awarded Scottish University of the Year by the Times & Sunday Times Good University Guide 2024. Our people have always been at the forefront of innovation, and our past achievements...

  • Service Desk Manager

    Found in: beBee S GB - 3 weeks ago


    Glasgow, United Kingdom University of Glasgow Full time

    The University of Glasgow has been changing the world for more than 570 years, and today we are one of the world's top 100 universities. We are delighted to have recently been awarded Scottish University of the Year by the Times & Sunday Times Good University Guide 2024.  Our people have always been at the forefront of innovation, and our past achievements...


  • Glasgow, United Kingdom Pertemps Glasgow Perms Full time

    Our client, a highly respected public sector organisation based in Barrhead, immediately requires a Service Desk Advisor on a temporary basis. The salary for the role is £11.85 per hour. Hours of work are Monday to Friday 9.00am to 5.00pm, 35 hours perweek. **Main purpose of role**: To provide hardware and software support to customers with ICT related...


  • Glasgow, United Kingdom The Wise Group Full time

    **Position Job** IT Service Desk Agent **Location **Remote First - principally home based but expected to attend our Templeton Hub in Glasgow regularly throughout the week. (Driving licence required ) **Salary** £27,500 + excellent benefits **Hours** 35 hours per week (flexible working) **Status** Fixed Term - December 2024 **Closing date** 30th August...


  • Glasgow, United Kingdom Alexander Mann Solutions (on behalf of Public Sector Resourcing Full time

    Senior Tech Bar Analyst (Inside IR35) Contract Term: 6 months Contracting Authority: The Foreign, Commonwealth & Development Office Location: Glasgow office – 5 days per week. (The FCDO pursues our national interests and projects the UK as a force for good in the world. Within the FCDO, Information and Digital Directorate (IDD) is responsible for...

  • Cigna Careers Near Me

    2 weeks ago


    Glasgow, United Kingdom Cigna Full time

    Job Description: You will join the already established and talented European Infrastructure Services group where training and skills development will be provided in order to support career growth. Reporting to the Service Desk Manager, you will provide operational support, and account administration within the Service Desk team. [ads1] Job...


  • Glasgow, United Kingdom FPSG Full time

    **Overview** **Service Desk Team Lead** Ref: 98188 Are you a hands-on technical leader? Do you enjoy shaping teams to deliver happiness to both customer and user?... this could be for you_. _ **Role Responsibilities** Responsibilities will include: - Responsible for ensuring the effective day to day operation of the 1stLine Support function. -...


  • Glasgow, United Kingdom Mitie Full time

    **Job objectives and responsibilities** **To complete all Apprentice course work within the timelines set** **To attend and actively participate in all apprentice review meetings** **To provide general helpdesk and administration support as required by the contract** **Main duties** **To learn all aspects of the Service Desk Coordinator role** **Taking...


  • Glasgow, United Kingdom Technology Services Group Limited Full time

    About the role; As a Service Desk Consultant (Azure) you will be a strong problem solver with great communication skills who has experience resolving complex infrastructure issues and dealing with escalations. You will feel comfortable remotely diagnosing, troubleshooting and resolving tickets in relation to issues with customer infrastructure such as...


  • Glasgow, United Kingdom Cabinet Office Full time

    **Details**: **Reference number**: - 273119**Salary**: - £38,046 - £44,767- National Pay, £38,046 - £41,053 London Pay, £41,412 -£44,767**Job grade**: - Senior Executive Officer**Contract type**: - Permanent**Business area**: - CO - Cabinet Office People and Places - HR Operations**Type of role**: - Human Resources - Operational Delivery**Working...

  • Help Desk Advisor

    1 week ago


    Glasgow, United Kingdom Search Consultancy Full time

    The company My client is based in the Gorbals area of Glasgow, and is one of the world's largest privately owned Facilities Management company. They have a wealth of experience of serving a variety of sectors including healthcare, petrol forecourts, hospitality, retail and distribution sectors, to name a few! The team that you'd be joining is hard-working,...


  • Glasgow, United Kingdom Ignite UK Full time

    Are you looking for work that is consistent, but you still have the flexibility to choose your days? If you are natural born chatter. Have an energy that means a desk job doesn’t appeal? This role could be what you are looking for, join us as we continue growing our reach to Vodafone customers. Working in a team of two to conquer challenges and deliver...

  • Customer Service

    3 weeks ago


    Glasgow, United Kingdom Diligenta Full time

    Who are Diligenta? Our vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive...


  • Glasgow, United Kingdom NHS Scotland Full time

    (Please note the salary is Pro Rata) for part time hours. The shift pattern for this post is 3 days 8.30 - 16.30 The MSK-Physiotherapy Team Lead has management and professional responsibility for all staff within their team. They will also be responsible for delegating tasks to all grades of staff taking into account staff competencies. They need to be...

  • Engineering Team Lead

    2 weeks ago


    Glasgow, United Kingdom ISL Talent Full time

    Engineering Lead Location: Devon (remote role within the UK only) Join our team as an Engineering Lead, where you'll lead and mentor a talented team of engineers, drive collaboration with the product team, and establish efficient processes for project delivery. With a focus on strong leadership and technical prowess, you'll manage remote and...


  • Glasgow, United Kingdom Total Staff Services Full time

    Total Staff Services are currently looking to fill Customer Service Assistant roles we have available within one of the UK’s largest accommodation providers. This will be an amazing chance to get involved in the company and become part of a team working with students from all over the country or even the world. Your role will be based in any of the...


  • Glasgow, United Kingdom Internal Medacs Full time

    **Medacs Global Group (MGG) is currently recruiting for a Nursing Recruitment Team Manager to be based in Scotland working remotely managing, providing support and advising to a small team of Recruitment Consultants who manage desks supplying temporarynursing staff across Scotland and North East to ensure targets are met.** **Here's some of the key...


  • Glasgow, United Kingdom Mitie Full time

    **Job objectives and responsibilities** **To provide general helpdesk and administration support as required by the contract** **Main duties** **Scheduling and planning works for engineers and sub contractors** **Up-dating jobs on Maximo CAFM system and use of Click planning platform** **Ensure Purchase Orders for all contracted works are correctly...

  • Agile Team Lead

    4 days ago


    Glasgow, United Kingdom Spinwell Full time

    Role: Agile Team Lead Contract Length: 6 Months with possible extension (Part time - 18.5 hours per week) Location: Hybrid/Edinburgh or Glasgow IR35: Outside Pay Rate to Intermediary: £483 - £557.25 per day Security Clearance: Disclosure Scotland Spinwell is recruiting for an Agile Team Lead for an excellent opportunity within the public...