IT Service Desk Agent

2 weeks ago


Glasgow, United Kingdom The Wise Group Full time

**Position Job** IT Service Desk Agent

**Location **Remote First - principally home based but expected to attend our Templeton Hub in Glasgow regularly throughout the week. (Driving licence required )

**Salary** £27,500 + excellent benefits

**Hours** 35 hours per week (flexible working)

**Status** Fixed Term - December 2024

**Closing date** 30th August 2023

Are you a passionate person who aspires to build positive relationships, inspire positive change, and make a real difference in lifting people out of poverty?”

The Wise Groups ICT Team have an exciting opportunity for a IT service desk agent to support the team and our colleagues in an interesting and varied role in ICT support.

You will be involved in a wide range of support activities within the IT team including, training to develop 1st Line IT support skills, exposure to Microsoft technologies, configuration of laptops/phones and logging of tickets on the IT Helpdesk.

You will be an enthusiastic and skilled individual, with a background or interest in IT. You will have great attention to detail, strong organisational skills with ability to meet deadlines and be adaptable to change. You must be approachable, have excellent communication skills, both verbal and written, and have proven problem solving and IT skills. Due to the sensitive nature of the work a high awareness of professional confidentiality is also essential.

**View the **Role Profile** for full details about this opportunity.


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