IT Service Desk Team Lead

2 weeks ago


Glasgow, United Kingdom FPSG Full time

**IT Service Desk Team Lead**

FPSG are proudly working in partnership with a highly reputable logistics company based in the UK. Due to the growth of the business, we are supporting with the search for an IT Service Desk Team Lead to join the North Lancashire office on a permanent contract.

You will be a hands on technical leader that is passionate about customers service whilst being able to shape the team delivery process to achieve this.

This a hybrid role working 3 days in office and 2 days at home, however due to location a drivers licence and own transport is required to get to site.

**Please note** - previous working experience with SaaS is essential for this role.

**About You**
- Experience of working with SaaS (essential).
- Strong leadership within a 1st line support function.
- Passionate about Delivering Happiness for Customers and Users
- Comfortable using Microsoft Office 365 tools and features.
- Comfortable with ambiguity, and adept at effective prioritisation of tasks and resources.
- Highly organised with great attention to detail.
- Excellent communicator both written and verbal.

**The Role**:

- Responsible for ensuring the effective day to day operation of the 1stLine Support function.
- Receiving, recording and directing support issues and requests through to conclusion.
- Engaging with 2nd Line internal/external resources to investigate and resolve issues and requests.
- Carrying out data/system configuration activities to resolve support tickets.
- Account for the continuous improvement of people, processes, data, and tools in the 1stLine Support function
- Support 1st line support analyst with any queries they may have.

**Reward**:
An excellent starting salary is available along with a remote working model which is a really great way to balance life with work. We look forward to discussing the best package to suit your lifestyle.

**Next Steps**:



  • Glasgow, United Kingdom BPM Tech Full time

    IT Service Desk Analyst **Role**:IT Service Desk Analyst **Salary**:£22,000 - £25,000 **Location**:Remote My client a leading private healthcare provider are looking to provide an IT Service Desk Technician to provider onsite and remote support. This is an excellent opportunity to grow a rapidly expanding organisation who offer excellent career and...

  • Service Desk Manager

    Found in: beBee jobs GB - 2 weeks ago


    Glasgow, Glasgow City, United Kingdom University of Glasgow Full time

    The University of Glasgow has been changing the world for more than 570 years, and today we are one of the world's top 100 universities. We are delighted to have recently been awarded Scottish University of the Year by the Times & Sunday Times Good University Guide 2024. Our people have always been at the forefront of innovation, and our past achievements...

  • Service Desk Manager

    Found in: beBee S GB - 3 weeks ago


    Glasgow, United Kingdom University of Glasgow Full time

    The University of Glasgow has been changing the world for more than 570 years, and today we are one of the world's top 100 universities. We are delighted to have recently been awarded Scottish University of the Year by the Times & Sunday Times Good University Guide 2024.  Our people have always been at the forefront of innovation, and our past achievements...


  • Glasgow, United Kingdom Pertemps Glasgow Perms Full time

    Our client, a highly respected public sector organisation based in Barrhead, immediately requires a Service Desk Advisor on a temporary basis. The salary for the role is £11.85 per hour. Hours of work are Monday to Friday 9.00am to 5.00pm, 35 hours perweek. **Main purpose of role**: To provide hardware and software support to customers with ICT related...


  • Glasgow, United Kingdom The Wise Group Full time

    **Position Job** IT Service Desk Agent **Location **Remote First - principally home based but expected to attend our Templeton Hub in Glasgow regularly throughout the week. (Driving licence required ) **Salary** £27,500 + excellent benefits **Hours** 35 hours per week (flexible working) **Status** Fixed Term - December 2024 **Closing date** 30th August...


  • Glasgow, United Kingdom Alexander Mann Solutions (on behalf of Public Sector Resourcing Full time

    Senior Tech Bar Analyst (Inside IR35) Contract Term: 6 months Contracting Authority: The Foreign, Commonwealth & Development Office Location: Glasgow office – 5 days per week. (The FCDO pursues our national interests and projects the UK as a force for good in the world. Within the FCDO, Information and Digital Directorate (IDD) is responsible for...


  • Glasgow, United Kingdom Cigna Full time

    Job Description: You will join the already established and talented European Infrastructure Services group where training and skills development will be provided in order to support career growth. Reporting to the Service Desk Manager, you will provide operational support, and account administration within the Service Desk team. [ads1] Job...


  • Glasgow, United Kingdom FPSG Full time

    **Overview** **Service Desk Team Lead** Ref: 98188 Are you a hands-on technical leader? Do you enjoy shaping teams to deliver happiness to both customer and user?... this could be for you_. _ **Role Responsibilities** Responsibilities will include: - Responsible for ensuring the effective day to day operation of the 1stLine Support function. -...


  • Glasgow, United Kingdom Mitie Full time

    **Job objectives and responsibilities** **To complete all Apprentice course work within the timelines set** **To attend and actively participate in all apprentice review meetings** **To provide general helpdesk and administration support as required by the contract** **Main duties** **To learn all aspects of the Service Desk Coordinator role** **Taking...


  • Glasgow, United Kingdom Technology Services Group Limited Full time

    About the role; As a Service Desk Consultant (Azure) you will be a strong problem solver with great communication skills who has experience resolving complex infrastructure issues and dealing with escalations. You will feel comfortable remotely diagnosing, troubleshooting and resolving tickets in relation to issues with customer infrastructure such as...


  • Glasgow, United Kingdom Cabinet Office Full time

    **Details**: **Reference number**: - 273119**Salary**: - £38,046 - £44,767- National Pay, £38,046 - £41,053 London Pay, £41,412 -£44,767**Job grade**: - Senior Executive Officer**Contract type**: - Permanent**Business area**: - CO - Cabinet Office People and Places - HR Operations**Type of role**: - Human Resources - Operational Delivery**Working...

  • Help Desk Advisor

    1 week ago


    Glasgow, United Kingdom Search Consultancy Full time

    The company My client is based in the Gorbals area of Glasgow, and is one of the world's largest privately owned Facilities Management company. They have a wealth of experience of serving a variety of sectors including healthcare, petrol forecourts, hospitality, retail and distribution sectors, to name a few! The team that you'd be joining is hard-working,...


  • Glasgow, United Kingdom Ignite UK Full time

    Are you looking for work that is consistent, but you still have the flexibility to choose your days? If you are natural born chatter. Have an energy that means a desk job doesn’t appeal? This role could be what you are looking for, join us as we continue growing our reach to Vodafone customers. Working in a team of two to conquer challenges and deliver...

  • Customer Service

    3 weeks ago


    Glasgow, United Kingdom Diligenta Full time

    Who are Diligenta? Our vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive...

  • Technical Lead

    7 days ago


    Glasgow, United Kingdom Be-IT Resourcing Full time

    Would you enjoy role setting up and leading new team working on integration projects in a Microsoft 365 environment. Would you enjoy the challenge taking significant role in a digital transformation project? Then you will want to hear more about this opportunity. Be-IT Resourcing is working with a well-recognised and highly respected organisation in the...


  • Glasgow, United Kingdom NHS Scotland Full time

    (Please note the salary is Pro Rata) for part time hours. The shift pattern for this post is 3 days 8.30 - 16.30 The MSK-Physiotherapy Team Lead has management and professional responsibility for all staff within their team. They will also be responsible for delegating tasks to all grades of staff taking into account staff competencies. They need to be...

  • Engineering Team Lead

    2 weeks ago


    Glasgow, United Kingdom ISL Talent Full time

    Engineering Lead Location: Devon (remote role within the UK only) Join our team as an Engineering Lead, where you'll lead and mentor a talented team of engineers, drive collaboration with the product team, and establish efficient processes for project delivery. With a focus on strong leadership and technical prowess, you'll manage remote and...


  • Glasgow, United Kingdom Total Staff Services Full time

    Total Staff Services are currently looking to fill Customer Service Assistant roles we have available within one of the UK’s largest accommodation providers. This will be an amazing chance to get involved in the company and become part of a team working with students from all over the country or even the world. Your role will be based in any of the...

  • 1st Line Support

    Found in: Whatjobs ES C2 - 1 week ago


    Glasgow, United Kingdom Be-IT Resourcing Full time

    1st Line Support Contract Glasgow A large organisation in Glasgow are looking for a 1st Line Support Analyst to join them on a contract basis. Due to some project demands, they are looking for someone who can join them ASAP. Key experience required is call logging/ticket handling, Active Directory in terms of Password resets and a good...


  • Glasgow, United Kingdom Internal Medacs Full time

    **Medacs Global Group (MGG) is currently recruiting for a Nursing Recruitment Team Manager to be based in Scotland working remotely managing, providing support and advising to a small team of Recruitment Consultants who manage desks supplying temporarynursing staff across Scotland and North East to ensure targets are met.** **Here's some of the key...