IT Service Desk Team Lead
2 weeks ago
**IT Service Desk Team Lead**
FPSG are proudly working in partnership with a highly reputable logistics company based in the UK. Due to the growth of the business, we are supporting with the search for an IT Service Desk Team Lead to join the North Lancashire office on a permanent contract.
You will be a hands on technical leader that is passionate about customers service whilst being able to shape the team delivery process to achieve this.
This a hybrid role working 3 days in office and 2 days at home, however due to location a drivers licence and own transport is required to get to site.
**Please note** - previous working experience with SaaS is essential for this role.
**About You**
- Experience of working with SaaS (essential).
- Strong leadership within a 1st line support function.
- Passionate about Delivering Happiness for Customers and Users
- Comfortable using Microsoft Office 365 tools and features.
- Comfortable with ambiguity, and adept at effective prioritisation of tasks and resources.
- Highly organised with great attention to detail.
- Excellent communicator both written and verbal.
**The Role**:
- Responsible for ensuring the effective day to day operation of the 1stLine Support function.
- Receiving, recording and directing support issues and requests through to conclusion.
- Engaging with 2nd Line internal/external resources to investigate and resolve issues and requests.
- Carrying out data/system configuration activities to resolve support tickets.
- Account for the continuous improvement of people, processes, data, and tools in the 1stLine Support function
- Support 1st line support analyst with any queries they may have.
**Reward**:
An excellent starting salary is available along with a remote working model which is a really great way to balance life with work. We look forward to discussing the best package to suit your lifestyle.
**Next Steps**:
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