Help Desk Advisor
3 weeks ago
The company
My client is based in the Gorbals area of Glasgow, and is one of the world's largest privately owned Facilities Management company. They have a wealth of experience of serving a variety of sectors including healthcare, petrol forecourts, hospitality, retail and distribution sectors, to name a few
The team that you'd be joining is hard-working, stable and friendly. It's a fast-paced environment and you will be taking and making a large volume of calls per day, speaking with various clients to remedy their FM needs.
The role
Helpdesk Operator
The Helpdesk Operator should be motivated, highly driven and passionate about providing the excellent customer service at all times. You will be taking inbound calls, and making outbound calls where required, to contractors and retailers. You will log all information on to their bespoke CRM system and organising engineers appropriately.
Other duties and responsibilities include, but not limited to:
- Taking inbound calls from customers
- Liaise with other departments and engineers to remedy any FM needs your clients may have
- To communicate effectively with customers, clients and other stakeholders
- Ensure that excellent customer service is provided at all times
- Updating all information on CRM systems and keeping all records up-to-date
- Monitor response times and discussing with contractors to ensure that jobs are completed on time
- Processing purchase order numbers when required
In return for the above, you will receive:
- Salary of £20,475
- Working hours of 37.5 hours per week
- Monday to Friday between 7am - 8pm on a rota basis with alternative weekends
- 33 days holiday per year
About you
You will have a proven track record within a fast-paced customer service environment, can multitask and stay motivated in a fast-paced role.
You will also have:
- Excellent communication skills, both verbal and written
- Experience of working in a high volume call centre environment
- Service desk experience would be advantageous
- Excellent customer service skills
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