Customer Service Advisor

3 weeks ago


Glasgow, United Kingdom Capita Full time

Do you want to build your Customer Service career and join a great team based in the best location Glasgow has to offer?

This role offers a fantastic shift, Monday - Friday 9am to 5:30pm, no evenings or weekends and a competitive salary of £20,663 plus an in-office bonus of £1,000 paid within your first 6 months. Sounds great?

If the answer is yes, then look no further We are looking for Customer Service Experts to join our team at SkyPark in January

**Job title**:
Customer Service Advisor - Monday - Friday

SkyPark is within walking distance of Glasgow City Centre and the West End. From art exhibitions to onsite fitness classes and discounted Gym membership. squeeze in some fun into your workday and return to your desk refreshed. With live music and charity fundraisers, this is Glasgow’s most sociable workplace. Surrounded by culture, fun and great places to eat, we boast unrivalled public transport connections and access to riverside cycle paths.

**What’s in it for you?**
- A fixed shift of Monday - Friday 9am to 5:30pm, no weekends or evenings
- A permanent, full-time role offering a competitive salary of £20,663 plus an in-office bonus of £1,000 paid within your first 6 months
- Opportunities to learn and develop, with support to help drive your career progression
- Extensive training and a supportive team culture
- 22 days’ holiday (rising to 27) with the opportunity to buy extra leave
- Matched pension scheme and a childcare scheme
- A wide range of discounts on everything from retail, health & wellbeing, travel and technology.

Sound exciting? Then let me tell you more.

As a Customer Service Advisor with Capita, your role will be all about helping people, providing a great customer experience, and leaving a positive impression. You could be helping customers with a variety of queries, ranging from the straightforward to the complex. The most important thing is that you’re there to help and that customers feel supported by you each and every day.

**What you'll be doing**:

- Listening to each customer as an individual, to understand their circumstances and deliver solutions that meet their needs
- Identifying vulnerable customers and adapting approach, providing additional support when required
- Identifying additional services to add value
- Securing payments or payment plans on final bills
- P roviding excellent customer service with a key focus on doing the right thing for each customer
- Handling escalated customer queries with empathy and integrity, logging accurately

**What we’re looking for**:

- Someone who takes ownership of customer issues, solves problems with a focus on helping people
- Confident negotiator and the ability to communicate clearly and effectively
- A good listener, who can be empathetic, show patience and adapt their behaviours to suit different callers
- An understanding or ability to learn about the different processes within a contact centre environment
- Resilience when faced with challenging queries
- Highly motivated and able to work in a fast paced environment

**About Capita Experience**

**What will happen next**:

- You will be invited to attend a video interview with a member of the recruitment team

**To view our Covid-19 and process adjustments information, please visit the Capita Careers site.**

**Equal Opportunities**

**For more information about equal opportunities and process adjustments, please visit the Capita Careers website.**

**Location**:
Glasgow
,

United Kingdom

**Time Type**:
Full time

**Contract Type**:
Permanent



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