Customer Service Advisor

2 weeks ago


Glasgow, United Kingdom Global Wave Innovations Full time

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a Customer Service Advisor, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries.

**Duties**:

- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Provide accurate information about products and services
- Collaborate with other departments to ensure efficient resolution of customer requests
- Handle customer complaints or escalations with empathy and professionalism#
- Follow up with customers to ensure their satisfaction and address any additional needs

**Skills**:

- Strong phone etiquette and active listening skills
- Excellent verbal and written communication skills
- Ability to analyse customer needs and provide appropriate solutions

Join our team and contribute to our mission of providing outstanding support to our valued customers.

**Benefits**:

- Company events
- On-site parking
- Paid volunteer time

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to Commute:

- Glasgow (preferred)

Work Location: In person

Application deadline: 26/03/2024



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