Customer Service Advisor

2 weeks ago


Glasgow, United Kingdom BES - Goole Full time

Bailey Employment Services are currently recruiting for Customer Service Advisors for Lloyds Banking Group in Glasgow.
Could you help Lloyds Banking Group become the best bank for customers? As one of the UK’s leading financial services Groups, Lloyds Banking Group are currently seeking motivated and enthusiastic individuals to become a part of their team.

**As a Customer Service Advisor you will**:
Manage inbound customer queries relating to their accounts and products, keeping it simple and making it easier to do business with Lloyds Banking Group
Complete telephony, digital and admin based tasks to service customer queries
Take ownership of customer problems, solving them at first point of contact and escalate when required
Build long lasting professional relationships with Lloyds Banking Group customers that will exceed their expectations
Deal with customer data ethically and in accordance with the FSA requirements
Demonstrate consistently Lloyds Banking Group values and behaviours
Take ownership of personal development and training, through regular review of performance against business objectives, and take responsibility for self-development
Personally contribute to an environment where colleagues want to work and customers feel valued
Provide a high quality service to Lloyds Banking Group customers comprising of handling inbound calls and undertaking a range of processing tasks. This will be achieved as part of a flexible model to support the business in meeting customer demands within agreed service levels.

**The Benefits**:
Customer Service Advisors that join the company will be rewarded with a basic pay rate of £12.71 per hour.
Potential to increase earnings by working overtime as well as an uplift in pay for unsociable hours after 8pm.
Subject to qualifying criteria, Customer service advisors will be entitled to an annual bonus.
While the Customer Service Advisor role is initially temporary there are genuine opportunities for career progression
Initially you will be entitled to 28 days holiday per year pro rata, rising to 30 days holiday after you’ve been in the role for 12 weeks.
Full training is provided

**Hours of work**:
‘Flex Mixed’ Shift Pattern
35 hours per week
Operating hours between 0700- 2100
Maximum of 5 out of 7 days (over a Mon
- Sun weekly period)
Shifts 7 hours in length
Maximum of 2 weekend days over a 4 week period
8 weeks’ notice of confirmed shift pattern
If you’re interested in joining an organisation that is shaping the future of the banking industry, Lloyds Banking Group could be for you.

**Benefits & Requirements**:

- Hourly rate as above (not age dependent)



  • Glasgow, United Kingdom Search Consultancy Full time

    UK Customer Service advisor role The company You will be joining a company that specialises in the provision of fully digitised subscription services for their clients. The company provides a full end-to-end service for their clients from implementing the subscription service, managing the subscriptionservice and providing in-depth insights to their...


  • Glasgow, United Kingdom Global Wave Innovations Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a Customer Service Advisor, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries. **Duties**: - Answer incoming calls and respond to customer inquiries in a professional and timely...


  • Glasgow, United Kingdom Red Recruitment Full time

    Do you have a passion for customer service? Want to work with an ethical company that strives to fight climate change? Red is recruiting friendly Zero Carbon Living Advisors to join a market leading energy company in Glasgow, whose aim is to make energy cheaper, greener, and simpler. This is a fantastic opportunity to join a brand-new venture to aid their...


  • Glasgow, United Kingdom Headway Recruitment Full time

    Customer Service Advisor - Role Fully Remote We are currently recruiting for our prestigious client - banking organisation for Customer Service Advisors to join their Administration Support Team for the whole of Customer Assist (hCY) and Customer Relations (hVM). Their goal is to be the Center of Excellence for all things complaints related. The role is...


  • Glasgow, United Kingdom Search Consultancy Full time

    The company My client, who is based in Glasgow City Centre, is a leader in their industry of plant hire, and are the UK's largest independent plant and equipment rental company. They have over 50 years' experience under their belt and are still a family run business who employ over 1,800 people nationwide. When joining this company, you will be joining a...


  • Glasgow, United Kingdom Switch Advisor Ltd Full time

    Are you passionate about providing exceptional service and resolving customer inquiries? Join our team as a Customer Service Executive and become a vital part of our commitment to delivering outstanding customer experiences. **Duties**: - Provide exceptional customer service to clients via various face to face channels - Answer customer inquiries and...


  • Glasgow, United Kingdom Red Recruitment Full time

    Red Recruitment is recruiting Senior Customer Service Advisors to join a global digital business services company in Glasgow. This position will require you to investigate, manage and find the resolution of a customer's complaint as well as to ensure it is in line with the Financial Conduct Authority process. This role is full-time and the salary is £25,000...


  • Glasgow, United Kingdom Elderpark Housing Full time

    **Customer Services Advisor**: - **Full-Time, Permanent**: - **Salary: £ 22,197 - £25,101 (pay award pending April 2023)**: - **EVH Grade 4 (Spinal Points PA9 - PA12)**: - **Location: Govan, Glasgow** Are you someone with enthusiasm and belief in delivering excellent customer service? Do you go above and beyond to deliver the best customer experience...


  • Glasgow, United Kingdom SRS Partnership Ltd Full time

    SRS Partnership are currently looking for several Part Time Customer Service Helpdesk Advisors in Glasgow City Centre where you will be responsible for managing inbound calls with a high focus on response time. We need people with strong communication skills who have previous working experience within a customer service, call centre or helpdesk...


  • Glasgow, United Kingdom Manpower Full time

    Manpower UK are supporting our reputable client located near Cumbernauld for a permanent Customer Service Advisor. This is office based, working within a small friendly team. This opportunity offers variety and consists of Customer service, account management, sales, admin and updating spreadsheets (Excel). Hours are Monday to Friday working 8am to 4.30pm...


  • Glasgow, United Kingdom Student Roost Full time

    ...........................................................................................................................................................................................................................................................................................................................................................................


  • Glasgow, United Kingdom Recruitment Helpline Full time

    **Customer Service Advisor Excellent opportunity for a motivated individual to join a well-established company in Hillington, Glasgow. **The Company: **Role and Responsibilities: A vacancy has arisen for a Customer Support professional. You will need to be highly customer focused and this role would be suitable for someone with a background in component...


  • Glasgow, United Kingdom NTech Consultants Ltd Full time

    **Customer Service Advisor - Glasgow** **Telecoms/Mobile/Utilities/Banking** **Hybrid Working 3 days office, 2 days home** **Hours of work: - 2 weeks 8am-4.30pm and 2 weeks 9.30am - 6pm** **Salary to £20-23k + Full product Training + Pension** **Environment: - Customer Services, Fault Management, SLA’s, Telecoms, Relationships.** An experienced...


  • Glasgow, United Kingdom Search Consultancy Full time

    **Job: Customer Service Advisor (Trainee Debt Advisor)** **Location: Glasgow City Centre** **Salary: £22k - £25k** **Shifts: Monday - Friday (1 in 4 Saturdays)** Search are delighted to be exclusively supporting a highly successful, Scottish Financial Services business as they look to expansion in the new year. As a personal financial solutions...


  • Glasgow, United Kingdom Tate Recruitment Limited Full time

    **Customer Service Advisor** **Glasgow** *** How would you like to work within a specialist department combatting Fraud and Scams that affect vulnerable customers every single day? What about a rewarding role within a well-known Financial Services company that cares about their customers and supports them in their moments of need? Our client is offering...


  • Glasgow, United Kingdom Anderson Knight Full time

    Anderson Knight are pleased to be recruiting for a Customer Service Advisor. Key Responsibilities: - Serve as the initial point of contact for valued members, providing exemplary customer service and guidance. - Collaborate with internal teams to swiftly address member issues and contribute to enhancing the overall customer journey. - Work closely with...


  • Glasgow, United Kingdom Search Consultancy Full time

    CUSTOMER SERVICE ADVISOR Greenock (Hybrid) £10.16/ Hour Monday - Friday Customer service and data entry hybrid/home working role role based in Greenock office. Role involves cancelling / maintaining and updating information relating to the policies via an outlook work queue. Monday to Friday role unless you take overtime at the weekends. Shift Pattern...


  • Glasgow, United Kingdom Saint-Gobain Full time

    **Do you enjoy delivering first-class customer service?** **Are you proactive, friendly and buzzed by interacting with people?** **If yes, Jewson in Busby is looking for an enthusiastic and proactive Customer service /Sales Advisor/Yard Assistant!** Competitive Salary + Pension + Life Assurance + Private Medical + 31-days holiday per year (pro rata for...


  • Glasgow, United Kingdom Search Consultancy Full time

    **Customer Service Sales Advisor** - **Glasgow, South Side **Contract -** Temp to perm **Pay -** £21,000 per annum **Hours - **Monday-Friday, Saturday every 4 weeks, shifts can be between 8 and 6pm (8-4:30pm or 9-5:30pm) Your role as Customer Service Sales Advisor will be to provide first class service to customer. This will be via inbound calls from...


  • Glasgow, United Kingdom Search Consultancy Full time

    The company: Role will focus on making sure customers orders and enquires are completed efficiently. Primarily taking inbound calls helping with the likes of orders and billing. Other duties and responsibilities include, but not limited to: - Taking inbound calls from customers - Providing quotations and processing orders - Operating and maintaining...