Customer Service Advisor

3 weeks ago


Glasgow, United Kingdom Headway Recruitment Full time

Customer Service Advisor - Role Fully Remote

We are currently recruiting for our prestigious client - banking organisation for Customer Service Advisors to join their Administration Support Team for the whole of Customer Assist (hCY) and Customer Relations (hVM).

Their goal is to be the Center of Excellence for all things complaints related.

The role is about...
- Receiving the complaint into the Department from a variety of ways
- Logging the complaints
- Using our various systems to provide our complaint handlers with evidence to complete their investigation
- Making payments and closing off the complaint
- 100% accuracy, due to the risk element that they carry, so attention to details is absolutely paramount.
- They are a very fast paced moving team, and very often they need to stop and realign their focus depending on volumes, so the ability to multi-task and be flexible with work approach is massively important to your success in the team.
- A keen ability to learn, understand feedback, and take this on board.
- Good timekeeping, with an ability to work on your own for your day to day tasks, but work as a team as we support each out through the day.

We need you to have...
- At least one year experience in banking industry as a customer service advisor
- Ability to pay close attention to detail, whilst working in a fast paced environment
- Excellent verbal and written communication skills
- PC Literate with demonstrable administration skills
- Willingness to learn and develop
- Innovative thinker, generating original solutions to problems
- Able to manage a variety of different workloads and processes, at any one given time.
- Strong focus on delivering an exceptional customer experience
- Strong service delivery ethic, including the ability to work under pressure and to tight time scales, with imposed deadlines for the completion of the work
- Basic knowledge of excel / word etc would also be greatly beneficial.

Working hours: Monday - Friday, 7 hours a day between the hours of 8am
- 6pm

Pay rate: 11.47 p/h

Headway Recruitment is acting as an Employment Agency in relation to this vacancy.



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