Customer Service Executive
3 weeks ago
Are you passionate about providing exceptional service and resolving customer inquiries? Join our team as a Customer Service Executive and become a vital part of our commitment to delivering outstanding customer experiences.
**Duties**:
- Provide exceptional customer service to clients via various face to face channels
- Answer customer inquiries and resolve issues in a timely and professional manner
- Upsell products or services to customers when appropriate
- Maintain accurate and detailed customer records through data entry
- Analyze customer needs and recommend appropriate solutions
- Communicate effectively in English, both written and verbal
- Handle customer complaints or escalations with empathy and patience
**Requirements**:
- Previous experience in customer service or a related field preferred
- Excellent phone etiquette and communication skills
- Ability to multitask and prioritize tasks effectively
- Strong problem-solving skills and the ability to analyze information quickly
- Proficient in data entry and navigating computer systems
**Job Types**: Full-time, Permanent
**Salary**: From £23,420.84 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to Commute:
- Glasgow (preferred)
Work Location: In person
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