Import/export Customer Service Coordinator

2 weeks ago


Glasgow, United Kingdom Allstaff Full time

Allstaff Office Division require a Customer Service Coordinator to work with our clients who are one of the UK's leading Freight Forwarders.

Based at one of their customer's sites in Newhouse, Motherwell, you will act as the coordinator between the client and the forwarder, dealing with any issues as and when they arise and carry out administrative tasks.

Our client is dedicated to providing high-quality products and exceptional customer service to clients worldwide. With our strong commitment to excellence and continuous growth, we are currently seeking a dynamic and experienced Customer Service Coordinator with import and export expertise to join our team.

**Responsibilities**:

- Serve as the primary point of contact for customers regarding import and export inquiries, ensuring exceptional customer service at all times.
- Coordinate and monitor all import and export operations, including shipment tracking, documentation, and compliance with regulatory requirements.
- Collaborate with internal departments such as logistics, sales, and finance to ensure smooth and timely execution of import and export orders.
- Manage customer account, maintain accurate records, and update relevant databases and systems.
- Provide timely and accurate information to the customer regarding product availability, shipping schedules, pricing, and any potential issues or delays.
- Resolve customer complaints and inquiries in a professional and efficient manner, aiming for customer satisfaction and retention.
- Stay up-to-date with import and export regulations, customs requirements, and industry trends to ensure compliance and provide informed assistance to customers.

**Requirements**:

- Proven experience as a Customer Service Coordinator or a similar role, within the import and export industry.
- Strong knowledge of import and export regulations, customs procedures, and international shipping documentation.
- Excellent communication skills, both verbal and written, with the ability to effectively interact with customers and internal teams.
- Exceptional problem-solving and decision-making abilities, with a keen attention to detail.
- Proficient in using customer relationship management (CRM) systems, MS Office Suite, and other relevant software.
- Strong organizational skills with the ability to multitask and prioritize effectively..

Allstaff is operating as an Employment Agency for the supply of Permanent and Contract staff employed directly by the hirer.

INDH

**Job Type**: Permanent

**Salary**: £26,000.00-£30,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Hillington, Glasgow: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 2 years (required)

Work Location: In person


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