Customer Service Assistant

4 weeks ago


Glasgow, United Kingdom NeuroPhysio Scotland Full time

**Customer Service Administrator**
- Full time (37.5 hours), Mon - Fri 09:00 - 17:00.
- Part time may be considered, 4 days minimum.
- Permanent (6-month probation)
- Salary: £22 - £25k for full time, dependent on skills & experience.
- Location: Office bases at G12 and G32 (Glasgow) for initial training but expectation for home working once established.

**NEUROPhysio** Scotland is a team whose purpose is to help people living with neurological challenges reach their full physical potential so that they can have a better, more fulfilling quality of life. We provide high quality mobile neurological physiotherapy in central Scotland and the latest rehabilitation technologies to support recovery and function. You can read more about us here: who-we-are.

**Roles and Responsibilities**:

- Improve the customer experience from initial enquiry, assessment and treatment, through to discharge and recall.
- Provide high quality administration support, including word processing to format reports and using excel to record information.
- Organise meetings; prepare agendas; record minutes and book venues for events.
- Assist with management of director and physiotherapists’ diaries.
- Assist implementation marketing strategy using social media, online reviews, and our website.
- Other ad-hoc administrative jobs and projects as directed by the Practice Manager.

**Who we’re looking for**:
**Skills/Attributes**
- Organised and able to prioritise and manage your workload.
- Excellent communication skills including a clear, calm and supportive telephone manner.
- Caring and compassionate nature with an interest in health.
- Proficient in IT and Microsoft software and able to quickly navigate around new IT systems.
- Understand the importance of having a good background understanding of medical conditions, physiotherapy, community services, and healthcare.
- Experience in using social media for business.
- Adaptable and enjoy being involved in improving services.
- Able to work independently.
- Basic understanding of consent, data protection and confidentiality.

**Experience**
- Previous experience in an administrator/customer service role.

**Education/Qualifications**
- Administration/IT skills/ICDL qualification.
- Willingness to undertake further training.

**General post details**

Holidays: 28 days + 8 public holidays

Pension: option to join company pension scheme.

Reporting to: Sarah Kelly, Practice Manager

Applications close on: Friday 24th February 2023.

**Job Types**: Full-time, Part-time
Part-time hours: 37.5 per week

**Salary**: £22,000.00-£25,000.00 per year

**Benefits**:

- Company events
- Company pension
- Sick pay
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Glasgow: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (required)

**Experience**:

- customer service: 1 year (required)

Work Location: One location

Application deadline: 24/02/2023
Reference ID: CSA/neurophysio



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