Customer Service Advisor
1 month ago
The Missio Group LIMITED, located in Glasgow City Centre, is a rapidly growing business that places a strong emphasis on brand awareness and client growth. The company is committed to nurturing long-term, high-yielding relationships for both its brands and clients. A key aspect of their approach is promoting a professional mindset among their team members, and they provide training and mentoring to support their staff in excelling in their respective roles. This commitment to professionalism, growth, and support for their team suggests a strong focus on employee development and the success of their brands and clients.
**Responsibilities**:
- **Assisting Customers**:Helping customers with their inquiries and addressing their needs or concerns.
- **Team Collaboration**: Working with team members to achieve KPI targets, indicating a collaborative approach to achieving company goals.
- **Customer Experience Improvement**: Proactively identifying opportunities to enhance the customer experience, showing a commitment to customer satisfaction.
- **Participation in Team Meetings**: Actively engaging in team meetings, contributing to discussions and problem-solving.
- **Handling Customer Queries**: Confidently handling customer queries and representing clients effectively.
- **Understanding Client Services**: Gaining a comprehensive understanding of all client service offerings to better assist customers.
**Requirements**:
- **Business Mindset**: A mindset focused on the business's success, possibly involving an understanding of business goals and strategies.
- **Goal-Oriented**: Being committed to achieving and surpassing goals, which is likely linked to the KPI targets mentioned.
- **Positive Attitude**:Having a positive and welcoming attitude, indicating the importance of providing a friendly and helpful customer experience.
- **Communication Skills**:Strong communication skills are crucial for effectively assisting customers and collaborating with team members.
- **Customer Service Commitment**: A dedication to delivering a high level of customer service, emphasizing the importance of customer satisfaction.
- **Personal Presentation Standards**: Maintaining excellent personal presentation standards, which may be important in client-facing roles.
- **Team Player**: Being able to work well within a positive team environment, highlighting the value of teamwork and a positive workplace culture.
**Job Types**: Full-time, Permanent, Graduate
**Salary**: From £25,000.00 per year
**Benefits**:
- Company events
- Health & wellbeing programme
- Referral programme
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
- Performance bonus
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
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