Customer Assistant
2 weeks ago
As a Customer Assistant, you will be the friendly face and voice of our company. Your primary responsibility will be to assist customers, answer inquiries, resolve issues, and ensure a positive customer experience. This role involves effective communication, problem-solving, and a genuine passion for helping others.
**Responsibilities**:
- Assist customers in a friendly and professional manner
- Provide excellent customer service by addressing inquiries and resolving issues
- Sell products or services to customers based on their needs and preferences
- Upsell additional products or services to maximize sales opportunities
- Communicate effectively with customers in English
- Manage time effectively to balance customer interactions and other tasks
- Follow phone etiquette guidelines when handling customer calls
**Experience**:
- Previous experience in a customer service role is preferred but not required
- Strong organizational skills to handle multiple tasks simultaneously
- Excellent communication skills to interact with customers and team members effectively
**Job Types**: Full-time, Permanent
**Salary**: From £23,543.69 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to Commute:
- Glasgow (preferred)
Work Location: In person
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