Customer Service Advisor

2 weeks ago

Glasgow, United Kingdom Kaplan International Full time

Kaplan Living is a leading provider of Purpose Built Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools, along with a small provision for University and Direct Let accommodation during the summer.



**Primary objective will be**:

- assist in ensuring the property is managed and operated in line with agreed operating principles to support the achievement of our company goal to be industry leading in service levels to students, parents and stakeholders
- embrace the ‘more than just a room’ philosophy of Kaplan Living’ student welfare and support services.

More specifically, you will include:
Building management
- Providing front of house reception duties including, but not limited to, answering telephone queries, dealing with student/general queries, mail handling.
- Facilitating approved access for visitors and contractors, and general completion of health safety administration (Contractor work permits, site safety rules etc)
- Logging of maintenance requests
- Assisting with the administration of tenancy agreements
- Inputting of student data into the relevant systems
- Helping to enhance the student experience within the social communal areas
- Assisting with arrival and departure procedures ensuring efficiencies and room management procedures are adhered to

Financial
- Assisting in the Management of payment, debt management and invoicing.
- Working with internal and external partners to improve services, value for money and profitability.

Marketing promotion
- Assisting the Management team to ensure that all information provided to customers on the residence, including social and academic support services is both accurate and updated regularly - to include printed collateral, web-based information and social networking sites.
- Assisting in marketing of the property to direct let customers where required
- Assisting in marketing to existing customers to maximise returner students
- Assisting in marketing and management of lettings including short-term contracts and summer lets
- Contributing to, when necessary inward visits from agents/ partners/ parents as appropriate
- Assisting with open days
- Conduct sales viewings to perspective students
- Assisting in preparing and managing the student social programme.

Service provision
- Ensuring that a service level agreement with Kaplan International Colleges are met and that any shortfalls are documented and reported to the Management team.

Compliance
- Assisting to develop and maintain policies and procedures in accordance with legislation and ANUK Accreditation Scheme along external/internal audits.
- To support colleagues at both Kaplan International College and KIC HQ with regards to requirements under immigration legislation

General

Any other duties as required by the Management team

The successful applicant will:

- Possess excellent oral and written communication skills
- Demonstrate an ability to engage with customers and colleagues alike in a positive, friendly manner
- Embrace the ‘more than just a room’ philosophy of Kaplan Residences
- Have a passion for customer care and a sensitivity to students needs
- Have experience in a customer facing environment
- Have experience of working in an effective Health Safety culture in line with legislation
- Have good IT skills (MS Word, Excel, etc.) and be adaptable to foster new skills to operate Kaplan’s internal management systems
- Offer flexibility in working hours
- Demonstrate an appropriate level of discretion in respect of confidential information encountered in the course of the role

**Essential skills/ experience**
- Experience in customer service, hospitality or student service provision, ideally accommodation
- Teamworking skills
- Ability to work on own initiative
- Ability to prioritise workload and meet deadlines

**_

**_

**_
Applicants must be able to provide proof of eligibility to work in the UK._**

**About Kaplan Living**

Part of Kaplan Inc., one of the world’s most diversified education businesses, Kaplan Living is a leading provider of Purpose-built Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools along with a provision for University and Direct Let accommodation.

  • Customer Service Advisor

    6 days ago

    Glasgow, United Kingdom Brenntag Full time

    **Customer Service Advisor**: Our team in **Glasgow** currently has an opening for a **Customer Service Advisor** **YOUR ROLE & RESPONSIBILITIES**: Customer service advisor interacts with customers to process orders, provide information about Brenntag's products and services and answer questions or requests from customers. Description As Customer Service...

  • Customer Service Advisor

    2 weeks ago

    Glasgow, United Kingdom Search Consultancy Full time

    UK Customer Service advisor role The company You will be joining a company that specialises in the provision of fully digitised subscription services for their clients. The company provides a full end-to-end service for their clients from implementing the subscription service, managing the subscriptionservice and providing in-depth insights to their...

  • Customer Service Advisor

    2 weeks ago

    Glasgow, United Kingdom Search Consultancy Full time

    UK Customer Service advisor role The company You will be joining a company that specialises in the provision of fully digitised subscription services for their clients. The company provides a full end-to-end service for their clients from implementing the subscription service, managing the subscriptionservice and providing in-depth insights to their...

  • Customer Service Advisor

    6 days ago

    Glasgow, United Kingdom red recruitment Full time

    Want to work with an ethical company that strives to fight climate change? Red is recruiting driven Customer Service Advisors to join a market-leading green energy company in Glasgow whose aim is to make energy cheaper, greener, and simpler. They're looking for enthusiastic individuals who value customers and always strive to provideexcellent...

  • Customer Service Advisor

    7 days ago

    Glasgow, United Kingdom Search Consultancy Full time

    Are you an experienced Customer Service Advisor? Are you comfortable with high call volumes and a fast-paced environment? Are you ready to join a stable, fun and friendly team? Then this Customer Service Advisor role is for you! The company My client, who is based in Glasgow City Centre, is a leader in their industry of plant hire, and are the UK's...

  • Customer Service Advisor

    7 hours ago

    Glasgow, United Kingdom Global Wave Innovations Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a Customer Service Advisor, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries. **Duties**: - Answer incoming calls and respond to customer inquiries in a professional and timely...

  • Customer Service Advisor

    6 hours ago

    Glasgow, United Kingdom Red Recruitment Full time

    Do you have a passion for customer service? Want to work with an ethical company that strives to fight climate change? Red is recruiting friendly Zero Carbon Living Advisors to join a market leading energy company in Glasgow, whose aim is to make energy cheaper, greener, and simpler. This is a fantastic opportunity to join a brand-new venture to aid their...

  • Customer Service Advisor

    5 days ago

    Glasgow, United Kingdom Headway Recruitment Full time

    Customer Service Advisor - Role Fully Remote We are currently recruiting for our prestigious client - banking organisation for Customer Service Advisors to join their Administration Support Team for the whole of Customer Assist (hCY) and Customer Relations (hVM). Their goal is to be the Center of Excellence for all things complaints related. The role is...

  • Customer Service Advisor

    6 hours ago

    Glasgow, United Kingdom Search Consultancy Full time

    The company My client, who is based in Glasgow City Centre, is a leader in their industry of plant hire, and are the UK's largest independent plant and equipment rental company. They have over 50 years' experience under their belt and are still a family run business who employ over 1,800 people nationwide. When joining this company, you will be joining a...

  • Senior Customer Service Advisor

    22 hours ago

    Glasgow, United Kingdom Red Recruitment Full time

    Red Recruitment is recruiting Senior Customer Service Advisors to join a global digital business services company in Glasgow. This position will require you to investigate, manage and find the resolution of a customer's complaint as well as to ensure it is in line with the Financial Conduct Authority process. This role is full-time and the salary is £25,000...

  • Customer Service Executive

    2 days ago

    Glasgow, United Kingdom Switch Advisor Ltd Full time

    Are you passionate about providing exceptional service and resolving customer inquiries? Join our team as a Customer Service Executive and become a vital part of our commitment to delivering outstanding customer experiences. **Duties**: - Provide exceptional customer service to clients via various face to face channels - Answer customer inquiries and...

  • Customer Services Advisor

    21 hours ago

    Glasgow, United Kingdom Elderpark Housing Full time

    **Customer Services Advisor**: - **Full-Time, Permanent**: - **Salary: £ 22,197 - £25,101 (pay award pending April 2023)**: - **EVH Grade 4 (Spinal Points PA9 - PA12)**: - **Location: Govan, Glasgow** Are you someone with enthusiasm and belief in delivering excellent customer service? Do you go above and beyond to deliver the best customer experience...

  • Customer Service Advisor

    18 hours ago

    Glasgow, United Kingdom SRS Partnership Ltd Full time

    SRS Partnership are currently looking for several Part Time Customer Service Helpdesk Advisors in Glasgow City Centre where you will be responsible for managing inbound calls with a high focus on response time. We need people with strong communication skills who have previous working experience within a customer service, call centre or helpdesk...

  • Customer Service Advisor

    18 hours ago

    Glasgow, United Kingdom Manpower Full time

    Manpower UK are supporting our reputable client located near Cumbernauld for a permanent Customer Service Advisor. This is office based, working within a small friendly team. This opportunity offers variety and consists of Customer service, account management, sales, admin and updating spreadsheets (Excel). Hours are Monday to Friday working 8am to 4.30pm...

  • Customer Service Advisor

    2 weeks ago

    Glasgow, United Kingdom Student Roost Full time

    ...........................................................................................................................................................................................................................................................................................................................................................................

  • Customer Service Advisor

    22 hours ago

    Glasgow, United Kingdom Recruitment Helpline Full time

    **Customer Service Advisor Excellent opportunity for a motivated individual to join a well-established company in Hillington, Glasgow. **The Company: **Role and Responsibilities: A vacancy has arisen for a Customer Support professional. You will need to be highly customer focused and this role would be suitable for someone with a background in component...

  • Customer Service Advisor

    5 days ago

    Glasgow, United Kingdom NTech Consultants Ltd Full time

    **Customer Service Advisor - Glasgow** **Telecoms/Mobile/Utilities/Banking** **Hybrid Working 3 days office, 2 days home** **Hours of work: - 2 weeks 8am-4.30pm and 2 weeks 9.30am - 6pm** **Salary to £20-23k + Full product Training + Pension** **Environment: - Customer Services, Fault Management, SLA’s, Telecoms, Relationships.** An experienced...

  • Customer Service Advisor

    22 hours ago

    Glasgow, United Kingdom Tate Recruitment Limited Full time

    **Customer Service Advisor** **Glasgow** *** How would you like to work within a specialist department combatting Fraud and Scams that affect vulnerable customers every single day? What about a rewarding role within a well-known Financial Services company that cares about their customers and supports them in their moments of need? Our client is offering...

  • Customer Service Advisor

    21 hours ago

    Glasgow, United Kingdom Search Consultancy Full time

    **Job: Customer Service Advisor (Trainee Debt Advisor)** **Location: Glasgow City Centre** **Salary: £22k - £25k** **Shifts: Monday - Friday (1 in 4 Saturdays)** Search are delighted to be exclusively supporting a highly successful, Scottish Financial Services business as they look to expansion in the new year. As a personal financial solutions...

  • Customer Service Advisor

    22 hours ago

    Glasgow, United Kingdom Anderson Knight Full time

    Anderson Knight are pleased to be recruiting for a Customer Service Advisor. Key Responsibilities: - Serve as the initial point of contact for valued members, providing exemplary customer service and guidance. - Collaborate with internal teams to swiftly address member issues and contribute to enhancing the overall customer journey. - Work closely with...