Estates Coordinator

3 weeks ago

Glasgow, United Kingdom UK Civil Service Full time

Job summary

Ofgem works on behalf of energy consumers to ensure that every household and business in the UK can rely on a safe, affordable, and environmentally sustainable energy supply. We are playing a vital part in accelerating the transition to Net Zero and a carbon neutral energy system � a goal that everyone wants to achieve. Whatever your role, you�ll be playing your part in creating new energy solutions that are great for customers, and great for the environment.

Job description

As Estates Coordinator, you�ll play a central role in the smooth operation of our Glasgow office, ensuring a safe, welcoming and professional environment for colleagues and visitors. You�ll work closely with colleagues and contractors to oversee key aspects of the office�s day-to-day activities. These include aspects of security systems, storage facilities and personal lockers management. You�ll help to ensure we get maximum value from our office space and will play an essential co-ordination role in any layout or usage changes. You�ll also be responsible for incoming and outgoing post, as well as looking after key provisions such as stationery, first aid supplies and office furniture.

This position will involve lone working as the remaining Estates team are located in London and Cardiff. �Although, Ofgem operates flexible working in this particular role, the successful candidate will be required to attend the office 5 days a week (Monday to Friday). This is a great time to join the Estates team as we are expanding our presence in Glasgow, and you will very much be part of this expansion. You will have the opportunity to shape how Ofgem operates in the Glasgow office.

This role would suit someone with proven customer service skills in a similar environment. Good organisation skills and the ability to adapt quickly to new priorities and circumstances would be good. You should be comfortable using MS Word and Excel and have good communication skills. Any previous experience of facilities management, managing contractors would all be of value.�

Ofgem is proud to be an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.�

**Please note that interviews for this role will be in person (on-site).

Person specification

Key Responsibilities

Act as the first point of contact for colleagues, the landlord, and service providers. Overseeing the delivery of a quality workplace environment, with a focus on excellent customer service to provide a usable, and safe working environment for colleagues at all times.Providing front of house services including reception, building inductions to new starters, producing and tracking security passes including visitor management.Carry out routine daily tasks supporting the day-to-day requirements of colleagues such as processing post, enforcing clear desk policy, personal storage allocation and monitoring of stock levels of stationery and hospitality.Supporting the wider Estates team as required.Develop and maintain various logs and data requirements as required providing timely and accurate reporting.Drafting clear communications for distribution to colleagues via Intranet articles and email.Act as a First Aider and Incident Control Manager for the Workspace.

Essential

In the event of receiving a large number of applications an initial sift may take place on just the identified lead criteria indicated below.

Ability to work under own initiative to organise and prioritise a changing workload [Lead].Experience of delivering a quality customer service in a approachable manner.Excellent written and verbal communication skills.IT proficient including Microsoft Word and Excel.First Aid and Incident Control Manager trained (or willing to undertake training within 3 months of appointment to role).

Desirable

Facilities Management and contract management experience.Health and safety experience.

Behaviours

We'll assess you against these behaviours during the selection process:

Changing and ImprovingWorking TogetherManaging a Quality Service

Technical skills

We'll assess you against these technical skills during the selection process:

Please refer to the Candidate Pack attached for full details.

Benefits

Alongside your salary of �24,623, OFGEM contributes �6,648 towards you being a member of the Civil Service Defined Benefit Pension scheme. Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; currently 1 day a week in the office but is in review, flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.

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