Customer Service Representative

2 weeks ago

Glasgow, United Kingdom Huntswood Full time

Huntswood is looking for Client Service Executives with amazing customer service skills and financial services experience to join an exciting project for a leading retail bank.

Using your experience within the financial services sector, you will use your excellent customer service skills to confidently handle inbound customer queries, about investment and banking products, both on the telephone and through digital channels. Working to resolve the query you will make the customer feel empowered after speaking with you.

If you have a passion for customer service and are looking to work in an amazing office environment, then we have a great role for you.

Start Date: Start dates throughout May 2024

Day Rate: £150 a day - Umbrella only recruitment - This is only available to individuals working via an Umbrella company, we can assist you with this

Location: Glasgow City Centre – office based

Working hours: 35 hour working week on rotational shifts between Monday to Friday 7:30am to 8pm, Weekends 9am to 4pm

What Huntswood can offer:

  • An initial 3 month contract
  • A world class working environment, with state-of-the-art facilities, in the heart of Glasgow Citty centre
  • Enjoy great onsite facilities to spend time with your colleagues and enjoy a roster of events and activities
  • A chance to gain experience in a professional and challenging environment, working for well-known organisations
  • The chance to build a relationship with Huntswood, which will open doors to further campaigns in the future and allow you to gain more valuable experience for the future

What Huntswood is looking for:

  • Experience working in a contact centre/customer service role within financial services is essential
  • Confident in handling customer queries both over the phone and through digital channels
  • Is enthusiastic, energetic, and passionate when dealing with customers, making them feel welcomed and listened to
  • Strong written and verbal communications skills to respond effectively to all customers
  • Able to negotiate and influence across a wide range of internal and external stakeholder
  • Ability to navigate through a number of in-house databases whilst speaking with customers
  • Ability to work independently as well as being able to work as a team
  • Strong attention to detail

Huntswood, A ResultsCX Company delivers resourcing, outsourcing and advisory services from complaints to customers service, remediation to resilience - bring together the people, processes, and knowledge that business need to succeed. In February 2024, Huntswood become part of the ResultsCX organisation. ResultsCX is a leading provider of transformational CXM (Customer Experience Management) services to global brands, including Fortune 100 and 500 firms. By partnering with Huntswood, ResultsCX expands its service capabilities in the BFSI (Banking, Financial Services, and Insurance) sector, and strengthens connections with leading energy and water companies in Utilities.

'It's not just about what we do, but the way we do it. And it's our values that make us special.'

To help you stay safe in your job search Huntswood will only ask for contact details via email when first contacting you and not any other personal details.

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