Customer Relationship Executive
1 month ago
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Relations Representative. As a Customer Relations Representative, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction with our products and services.
**Responsibilities**:
- Communicate effectively with customers to understand their needs and address any inquiries or concerns
- Provide accurate and timely information to customers regarding product features, pricing, and promotions
- Perform data entry tasks to update customer records and maintain accurate information in our database
- Assist customers in English to provide support to a diverse customer base
- Utilize upselling techniques to promote additional products or services to customers
- Demonstrate excellent phone etiquette when interacting with customers over the phone
- Analyze customer feedback and identify opportunities for improvement in our products or services
- Collaborate with internal teams to resolve customer issues and ensure a positive customer experience
**Skills**:
- Strong communication skills, both verbal and written, to effectively interact with customers
- Proficient in data entry tasks with attention to detail and accuracy
- Fluency in English allowing you to assist customers
- Experience with upselling techniques to maximize sales opportunities
- Excellent phone etiquette and the ability to handle customer inquiries professionally
- Bilingual or multilingual skills are highly desired for this role
- Ability to analyze customer feedback and identify areas for improvement
**Job Types**: Full-time, Permanent
Pay: From £25,221.67 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Glasgow: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 28/04/2024
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