Customer Service Advisor

2 weeks ago


Glasgow, United Kingdom Anderson Knight Full time

Anderson Knight are pleased to be recruiting for a Customer Service Advisor.

Key Responsibilities:

- Serve as the initial point of contact for valued members, providing exemplary customer service and guidance.
- Collaborate with internal teams to swiftly address member issues and contribute to enhancing the overall customer journey.
- Work closely with Customer Operations Managers and Head of Customer Services to uphold organisational mission and standards.

Essential Experience:

- Passion for delivering exceptional customer experiences with a strong emphasis on empathy and compassion.
- Demonstrated ability in problem-solving, offering practical solutions to member inquiries.
- Excellent communication and interpersonal skills for effective engagement with members and internal colleagues.
- Capacity to work collaboratively within a team environment while also displaying initiative and autonomy.

**Job Types**: Full-time, Fixed term contract

Pay: £25,999.00-£26,000.00 per year

**Benefits**:

- Company pension

Work Location: Hybrid remote in Glasgow, G2 1DS

Reference ID: MD01



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