Service Desk Advisor

3 weeks ago


Glasgow, United Kingdom Pertemps Glasgow Perms Full time

Our client, a highly respected public sector organisation based in Barrhead, immediately requires a Service Desk Advisor on a temporary basis. The salary for the role is £11.85 per hour. Hours of work are Monday to Friday 9.00am to 5.00pm, 35 hours perweek.
**Main purpose of role**:
To provide hardware and software support to customers with ICT related queries and/or problems.
**Key Responsibilities**:

- To act as a point of contact to support service users and customers reporting issues, requesting information, access, or other services
- To ensure that all calls are appropriately logged and progressed via the Service Desk Software package (SCSM), gathering the required information to ensure accurate allocation to the most appropriate repair agent to facilitate the prompt and professionalhandling of calls. Highlighting problems and major Incidents to colleagues in line with agreed processes

**Key Skills and Requirements**:

- Previous call handling experience
- Excellent customer service skills
- Calm and professional manner
- Good computer skills
- Prior experience with IT support advantageous



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