Digital Service Desk Lead

3 weeks ago

Glasgow, United Kingdom Strathclyde Partnership for Transport Full time

SPT Digital are continuing to evolve the Digital Services Team by recruiting an enthusiastic Digital Service Desk Lead during an exciting period of change within the team.

We have over 200 products and systems that support a wide variety of services across SPT (inc Glasgow Subway, Buchanan Bus Station, ZoneCard and Subsidised Bus Services).

This role will be pivotal in supporting the Digital Services Team Leader and Digital Manager by introducing and improving support and service processes across a wide range of technologies by introducing recognised best practices with an energetic yet pragmatic approach.

The role will primarily focus on leading a small team of technology support analysts as part of a wider group that is focussed on maintenance, support, project delivery and technical partnerships.

The Service Desk team’s primary objectives will be to maintain and improve the stakeholder experience through the management of endpoint devices and associated software. However, there is real desire for the team to continuously learn and develop so that strong support expertise is available across technologies for stakeholders who need our help.

The team lead by the Digital Service Desk Lead are expected to contribute and lead on projects where suitable. The Digital Service Desk Lead is expected to maintain an inventory of assets, services and products as well as ensuring that documentation and tools are appropriate for support purposes.

**About You**
This role would suit an individual coming from a small to medium enterprise looking to increase their knowledge and make significant improvements to organisational service processes. ITIL Service Management knowledge is a must.

You will be naturally enthusiastic and able to engage with a wide range of stakeholders, skilled at triaging the service requests, incidents and problems of different departments and product owners. You must have excellent communication skills.

You will be a pragmatic person who understands when processes need to be approached differently to deliver business outcomes or a positive stakeholder experience.

You will have proven experience in leading a small group of support analysts.

You will be highly organised and comfortable in changing priorities when required.

You will be able to analyse and evaluate the risks, benefits and negatives of different requests in the wider context of the organisation. This may be as an individual or as part of a team when required.

You will be someone who can help SPT evolve through using their passion for delivery and improvement.

**What we can offer you**
- Competitive Salary
- 21 days annual leave increasing to 29 days after your 5th year of continued service.
- 12 days public holidays
- Whilst you will be based at 131 St Vincent Street, Glasgow, SPT is currently operating a hybrid working scheme which allows 50%

home working.
- Membership of the Local Government Pension Scheme - SPT contribute 19.3% of your annualised pay
- Group Life Assurance Cover
- Commitment to your ongoing learning and development
- Employee Travel Pass Scheme - a Subway Smartcard to travel on the Glasgow Subway for free
- Discounted Season Rail Tickets - maximum of £300 towards the cost of an annual rail ticket

Full time hours will be 35 hours per week Monday to Friday. However, you may be required to undertake work out with this norm to meet the responsibilities of the post.

**How to Apply

  • Service Desk Lead

    3 weeks ago

    Glasgow, United Kingdom Huntswood CTC Limited Full time

    We are seeking a dedicated and experienced Service Desk Lead to join our existing team based on site in our Head Office in Glasgow! As a Service Desk Lead , you will be the face of the Technology Team. You, along with the team will handle the initial first point of contact for all technical incidents and requests from the business, offering a...

  • Service Desk Lead

    2 weeks ago

    Glasgow, United Kingdom Huntswood CTC Limited Full time

    We are seeking a dedicated and experienced Service Desk Lead to join our existing team based on site in our Head Office in Glasgow! As a Service Desk Lead , you will be the face of the Technology Team. You, along with the team will handle the initial first point of contact for all technical incidents and requests from the business, offering a...

  • Service Desk Lead

    2 weeks ago

    Glasgow, United Kingdom Huntswood Scotland Limited Full time

    We are seeking a dedicated and experienced **Service Desk Lead** to join our existing team based on site in our Head Office in Glasgow! Huntswood’s success relies on its computing facilities being available, effective and efficient. As a **Service Desk Site Lead**, you will be the face of the Technology Team. You, along with the team will handle the...

  • Service Desk Lead

    2 weeks ago

    Glasgow, United Kingdom Huntswood Scotland Limited Full time

    We are seeking a dedicated and experienced **Service Desk Lead** to join our existing team based on site in our Head Office in Glasgow! Huntswood’s success relies on its computing facilities being available, effective and efficient. As a **Service Desk Site Lead**, you will be the face of the Technology Team. You, along with the team will handle the...

  • Digital Price Desk Specialist

    1 month ago

    Glasgow, United Kingdom Vodafone Full time

    **Role Purpose**: The Digital Price Desk are accountable for providing support to our VGE customer base via both the digital and legacy routes. The team play a key role in ensuring Vodafone is easy to do business with by working with our Customers, Sales and Service teams to understand and deliver against customer quote requirements. The specialist will be...

  • IT Service Desk Manager

    3 weeks ago

    Glasgow, United Kingdom UK Civil Service Full time

    Job summaryWe are currently seeking applications for a IT Service Desk Manager to lead the Service Desk and Build Analysts who manage IT incidents and requests to meet service level targets.�Your main responsibility will be to ensure the resourcing and development of the service desk and build department, ensuring that the team has the capacity and...

  • IT Service Desk Manager

    2 weeks ago

    Glasgow, United Kingdom UK Civil Service Full time

    Job summaryWe are currently seeking applications for a IT Service Desk Manager to lead the Service Desk and Build Analysts who manage IT incidents and requests to meet service level targets.�Your main responsibility will be to ensure the resourcing and development of the service desk and build department, ensuring that the team has the capacity and...

  • Service Desk Analyst

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom Digital Waffle Full time

    Job Title: Service Desk AnalystLocation: Glasgow (on-site once every 6wks max)Salary: Up to 30k DOEWe are currently looking for a Service Desk Analyst to join a growing team in the Edinburgh area, however, this is on an almost remote model, with on-site work only required a maximum of once every six weeks. This role offers unbeatable progression and...

  • IT Service Desk Apprentice

    3 weeks ago

    Glasgow, United Kingdom QA Apprenticeships Full time

    **IT SERVICE DESK APPRENTICE** If you’re curious about the Cloud, interested in IT, have an affinity for AI or a soft spot for hardware support - there’s a future in tech for you. Our IT Service Desk Apprenticeship turns problem-solvers like you into skilled PC builders, data defenders and cloud controllers. Develop your skills in the world’s most...

  • IT Service Desk Team Lead

    2 days ago

    Glasgow, United Kingdom FPSG Full time

    **IT Service Desk Team Lead** FPSG are proudly working in partnership with a highly reputable logistics company based in the UK. Due to the growth of the business, we are supporting with the search for an IT Service Desk Team Lead to join the North Lancashire office on a permanent contract. You will be a hands on technical leader that is passionate about...

  • IT Service Desk Analyst

    2 months ago

    Glasgow, United Kingdom BPM Tech Full time

    IT Service Desk Analyst **Role**:IT Service Desk Analyst **Salary**:£22,000 - £25,000 **Location**:Remote My client a leading private healthcare provider are looking to provide an IT Service Desk Technician to provider onsite and remote support. This is an excellent opportunity to grow a rapidly expanding organisation who offer excellent career and...

  • IT Service Desk Administrator

    3 weeks ago

    Glasgow, United Kingdom Lewis Paige Recruitment Ltd Full time

    **IT Service Desk Administrator Glasgow £25,000 + Benefits** Our client is a regional Law Firm who is now looking to recruit a IT Service Desk Administrator for their team. This is a great opportunity for someone that has 1-2 years experience in an IT service desk role and is looking to progress their career. **Key skills and experience required for this IT...

  • IT Service Desk Administrator

    1 day ago

    Glasgow, United Kingdom Lewis Paige Recruitment Full time

    **IT Service Desk Administrator** **Glasgow** **£25,000** Our client is a regional Law Firm who is now looking to recruit a IT Service Desk Administrator for their team. This is a great opportunity for someone that has 1-2 years expereince in an IT service desk role and is looking to progress their career. **Key skills and experience required for this...

  • Service Desk Administrator

    4 weeks ago

    Glasgow, United Kingdom Realise Recruitment Full time

    Service Desk Administrator From £25,000, negotiable We are looking for a suitably experienced person for a Service Desk Manager position with our client in Cumbernauld. In this role you would be supporting and maintaining a growing list of customers and proactively working with them and your engineering colleagues to successfully resolve any problems or...

  • IT Service Desk Analyst

    4 weeks ago

    Glasgow, United Kingdom Ashurst Full time

    About Ashurst Ashurst is a leading progressive global law firm with a rich history spanning more than 200 years. We are proud of our history and are future-focused, having expanded into new technologies through our NewLaw division, Ashurst Advance, and our consulting arm. Our in-depth understanding of our clients and commitment to providing excellent...

  • Digital and Technology Services Systems Analyst

    4 weeks ago

    Glasgow, United Kingdom CBRE Full time

    Senior Systems Analyst (12 months FTC) Service line Full-time Data & Analytics, Digital & Technology/Information Technology, Property Management This position is full time and fixed-term for 12 months. Working within the Business Transformation team you will be joining a team with a diverse set of technical, operational, and business management...

  • IT Service Desk Administrator

    2 weeks ago

    Glasgow, United Kingdom Hays Specialist Recruitment Limited Full time

    **Hybrid IT Service Desk Admin - Glasgow - £22,000 to £25,000** **Your new company **One of Scotland's finest Law Firms are looking for an IT Service Desk Administrator to join their team to support the IT department with their upcoming plans for 2023. This company are offering a fantastic opportunity for someone with 1-2 years' experiencein IT to upskill,...

  • IT Service Desk Analyst

    4 weeks ago

    Glasgow, United Kingdom Ashurst Full time

    About Ashurst Ashurst is a leading progressive global law firm with a rich history spanning more than 200 years. We are proud of our history and are future-focused, having expanded into new technologies through our NewLaw division, Ashurst Advance, and our consulting arm. Our in-depth understanding of our clients and commitment to providing excellent...

  • IT Service Desk Analyst

    4 weeks ago

    Glasgow, Glasgow City, United Kingdom Ashurst Full time

    About AshurstAshurst is a leading progressive global law firm with a rich history spanning more than 200 years. We are proud of our history and are future-focused, having expanded into new technologies through our NewLaw division, Ashurst Advance, and our consulting arm. Our in-depth understanding of our clients and commitment to providing excellent...

  • IT Service Desk Analyst

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Ashurst Full time

    About AshurstAshurst is a leading progressive global law firm with a rich history spanning more than 200 years. We are proud of our history and are future-focused, having expanded into new technologies through our NewLaw division, Ashurst Advance, and our consulting arm. Our in-depth understanding of our clients and commitment to providing excellent...