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Service Desk Analyst

4 months ago

Glasgow, Glasgow City, United Kingdom Digital Waffle Full time
Job Title: Service Desk Analyst
Location: Glasgow (on-site once every 6wks max)
Salary: Up to 30k DOE

We are currently looking for a Service Desk Analyst to join a growing team in the Edinburgh area, however, this is on an almost remote model, with on-site work only required a maximum of once every six weeks. This role offers unbeatable progression and professional development from day one

Responsibilities:
  • Provide first-line technical support and troubleshooting for IT-related issues via phone, email, or in person.
  • Log all support interactions accurately and efficiently in the ticketing system.
  • Escalate complex issues to the appropriate IT teams for resolution.
  • Assist with the installation, configuration, and maintenance of hardware and software.
  • Ensure all support activities are carried out within agreed service levels.
  • Proactively identify and address potential problems to minimise downtime and disruption.
  • Collaborate with other IT teams to improve processes and enhance the overall service delivery.
Qualifications:
  • Previous experience in a similar role, preferably in a customer service-oriented environment.
  • Strong knowledge of IT systems, including hardware, software, and networking.
  • Familiarity with industry-standard security standards and legislation such as ISO27001, ISO22301, and PCI Security Standards.
  • Excellent problem-solving skills and attention to detail.
  • Ability to prioritize and manage multiple tasks in a fast-paced environment.
  • Effective communication skills, both written and verbal.
  • Full UK driving license and access to own car for occasional travel to client sites.
Benefits:
  • Competitive salary based on experience.
  • Comprehensive benefits package including health insurance and retirement plan.
  • Opportunities for career growth and professional development.
If you are passionate about providing exceptional customer service and have the skills and qualifications required for this role, we would love to hear from you

Please note this role is not accepting candidates from outside of the UK and does not offer sponsorship.