Service Desk Coordinator
3 weeks ago
**Job objectives and responsibilities**
**To provide general helpdesk and administration support as required by the contract**
**Main duties**
**Scheduling and planning works for engineers and sub contractors**
**Up-dating jobs on Maximo CAFM system and use of Click planning platform**
**Ensure Purchase Orders for all contracted works are correctly raised and approved for payment**
**Review all certification, worksheets and contractor reports to capture any remedial works required**
**Working with Operations Supervisor/Contract Manager to provide any support they require, including providing Management Information for customer reports**
**Prepare quotations as required**
**Learn and understand the planner roles for other contracts to be able to help with absence cover**
**Able to build good working relationships with internal and external stakeholders**
**Attaching certification, purchase orders, documentation as required into maximo**
**What we are looking for**
- Have experience working within a service delivery or contact centre.
- Possess strong IT skills.
- Demonstrate a high level of communication skills with the ability to provide detailed information and advice in a clear and positive manner.
- Have the ability to interact and communicate as appropriate with their audience, which will encompass colleagues, engineers, contract and performance managers and third party suppliers.
- Work effectively under pressure within a busy and diverse environment.
- Show a creative approach to analysing and solving problems using technology and reported information.
- Adhere to process and compliance requirements.
- Work well as part of a team
**Job Overview**:
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**Main Duties**
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**What we are looking for**:
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