Customer Service Coordinator

2 weeks ago


Glasgow, United Kingdom Resourcing Group Full time

? Join Our Team as a Customer Support Coordinator ?

Are you passionate about delivering exceptional customer service and thrive in a dynamic 24/7 operation? Were seeking a dedicated individual to join our team in a crucial role as a Customer Support Coordinator.

Role Overview:
Role Responsibilities:
? Provide a single point of contact for all customers.

?️ Administer data entry and system updates on internal and client systems.
- ️ Deliver high-quality support during critical periods, minimising downtime for businesses.

? Take end-to-end ownership of service tickets (reactive calls & T&M's) through resolution, ensuring accountability for customer support levels.

? Oversee the correct escalation of customer concerns.
- Increase the speed of resolution time for all inquiries and service tickets.

? Aid in customer retention and liaise with FM teams for maintenance issues.

? Manage and report critical alarms from various systems.

Role Objectives:
Telephone Management: Receivership & distribution of inbound calls.

Communication: Day-to-day management of the customer to ensure satisfaction.

Ticket Management: Day-to-day ticket & queue management/allocation for reactive, T&M, and PPM.

Third-Party Management: Build & manage supplier relationships related to ticket management.

Qualifications and Skills:
? Excellent Customer Service skills with a strong customer focus.

? Self-motivated, disciplined, and adaptable to change.

? Excellent interpersonal skills and ability to work effectively as part of a team.

? Fluent communication, both oral and written.

? Willingness to be flexible and participate in all areas.

? Good knowledge of Microsoft Office.
- ️ Compliance with Health & Safety requirements.

Experience and Qualifications:
? Good working knowledge of Customer Service.

? Experience managing customer relationships and ticket management in a service background.

? Background in working with systems.

? A good standard of formal education.

CustomerSupport #CoordinatorRole #NowHiring #CustomerService #JobOpportunity #ApplyNow #CareerDevelopment

Resourcing Group is acting as an Employment Agency in relation to this vacancy.



  • Glasgow, United Kingdom Bridge of Hope Full time

    ? Join Our Team as a Customer Support Coordinator! ? Are you passionate about delivering exceptional customer service and thrive in a dynamic 24/7 operation? Were seeking a dedicated individual to join our team in a crucial role as a Customer Support Coordinator. Role Overview: Shift Schedule: Rotational Shifts: 4 dayshifts / 4 off Working Hours: Dayshift...


  • Glasgow, United Kingdom MacStaff Full time

    **You will like** Coordinating service/maintenance from the Glasgow office with hybrid #WFH for this respected global engineering firm with expertise in sustainable energy decarbonization and building performance. They are an employer of choice, and this is a great opportunity to join people on their mission to create a better tomorrow. **You will...

  • Care Coordinator

    11 hours ago


    Glasgow, United Kingdom Oncall Care Service Full time

    **Care Coordinator** Oncall care agency is looking for a motivated and organized individual to join the team as a care coordinator in Glasgow. This role offers a great professional development opportunity for an individual to make a positive difference in the lives of others. Our company offers the highest standards of support and changes people's lives...

  • Customer Service Executive

    Found in: Talent UK C2 - 7 days ago


    Glasgow, United Kingdom Dawsongroup Full time

    Do you want to work for a business who are rapidly expanding, passionate about progression and reward their employees for their hard work and successes?Customer Service ExecutiveWorking as a part of a busy team within our truck and trailer business we have an opportunity for an enthusiastic Customer Service Executive based at...

  • Estates Coordinator

    Found in: Talent UK 2 C2 - 6 days ago


    Glasgow, United Kingdom UK Civil Service Full time

    Job summaryOfgem works on behalf of energy consumers to ensure that every household and business in the UK can rely on a safe, affordable, and environmentally sustainable energy supply. We are playing a vital part in accelerating the transition to Net Zero and a carbon neutral energy system � a goal that everyone wants to achieve. Whatever your role,...

  • Service Coordinator

    Found in: Talent UK C2 - 2 weeks ago


    Glasgow, United Kingdom RSK Group Full time

    Richard Irvin an RSK Group company are recruiting for a Service Coordinator to join the team based in Glasgow, UK. This is a full-time, permanent position.Our team of engineers, operations staff, project managers and compliance specialists are trained to start with our clients’ individual needs and work outwards from there. Our experts have extensive...


  • Glasgow, United Kingdom Coffee Service Group Full time

    **About us**: Were born and bred in Glasgow. Our business was founded on the Clyde back in 1864, and were still here today. We are proud to roast exceptional coffee for thousands of cafés and hospitality businesses across the UK & Ireland. Our workforce has grown to over 200 to support our expanding customer base, product range and service offering. We...


  • Glasgow, United Kingdom Persimmon Homes Full time

    From the commitment we pour into our homes, to the belief we bring to supporting amazing careers, a role at Persimmon is a springboard for Building Your New Possible. Discover new opportunities to grow, learn new skills and release your potential. We’re Persimmon Homes, a FTSE 100 listed company and a leading UK house builder serving local communities...


  • Glasgow, United Kingdom Contract Scotland Full time

    Due to their continued success, our client is seeking an experienced Building Services Coordinator to join their established team in Glasgow. With an impressive project portfolio, they boast a rich history of delivering high-quality projects and have become a renowned name in the fit-out and refurbishment sector. As Building Services Coordinator, you...

  • Building Services Coordinator

    Found in: Whatjobs ES C2 - 6 days ago


    Glasgow, United Kingdom Contract Scotland Full time

    Due to their continued success, our client is seeking an experienced Building Services Coordinator to join their established team in Glasgow. With an impressive project portfolio, they boast a rich history of delivering high-quality projects and have become a renowned name in the fit-out and refurbishment sector. As Building Services Coordinator, you will...


  • Glasgow, United Kingdom Mitie Full time

    Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit...


  • Glasgow, United Kingdom Contract Scotland Full time

    Due to their continued success, our client is seeking an experienced Building Services Coordinator to join their established team in Glasgow. With an impressive project portfolio, they boast a rich history of delivering high-quality projects and have become a renowned name in the fit-out and refurbishment sector. As Building Services Coordinator, you...

  • Customer Service

    5 days ago


    Glasgow, United Kingdom Search Consultancy Full time

    Salary: £21k - £24k We're on the lookout for excellent, customer-obsessed and organised individuals to join our Client relations team. Our clients purpose is to transform financial services and create better outcomes for our advisers and their clients. It is this purpose that drives everything we do. Providing exceptional customer service is a key element...

  • Project Coordinator

    7 days ago


    Glasgow, United Kingdom MAC Network Services Ltd Full time

    _**Project Coordinator - Full Time Position with Immediate Start (Based in Glasgow Office)**_ Are you eager to work in the dynamic telecom industry? This is a fantastic chance for individuals with experience in telecoms and construction project management. We're offering an exciting opportunity for a Project Coordinator role at MAC Network Services, based...


  • Glasgow, United Kingdom Persimmon Homes Full time

    Job Description From the commitment we pour into our homes, to the belief we bring to supporting amazing careers, a role at Persimmon is a springboard for Building Your New Possible. Discover new opportunities to grow, learn new skills and release your potential. We’re Persimmon Homes, a FTSE 250 listed company and a leading UK house builder serving...

  • Sales Coordinator

    3 days ago


    Glasgow, United Kingdom The Rec Con Full time

    We are looking for an experienced and dynamic **Sales Coordinator** to join our team based in Paisley. As a **Sales Coordinator**, you will be responsible for providing support to our sales team and ensuring the smooth running of our sales process. **Responsibilities**: - Provide administrative support to the sales team, including but not limited to data...


  • Glasgow, United Kingdom Pinsent Masons Full time

    **Department**:Facilities Client Services**Location**:Glasgow**Job Title**:Client Services Coordinator **Hours of work**:Flexibility required between core hours 8:30am - 5:30pm due to shift patterns as well as overtime cover between 7am and 9pm dependant on business demand (35-hour week) **Reports to**:Senior Receptionist, Glasgow **Purpose of the...

  • Sales Coordinator

    4 days ago


    Glasgow, United Kingdom The Platine Recruitment Full time

    The Platine Recruitment is a specialised recruitment consultancy firm. We recruit for a variety of disciplines i.e. Accountant, Sales personnel, Business Development Manager, Restaurant and takeaway staff members etc. We specialise in providing customised recruitment solutions from small to large organisations. Our client, Buybox limited, is one of the...


  • Glasgow, United Kingdom Mitie Full time

    **Job objectives and responsibilities** **To complete all Apprentice course work within the timelines set** **To attend and actively participate in all apprentice review meetings** **To provide general helpdesk and administration support as required by the contract** **Main duties** **To learn all aspects of the Service Desk Coordinator role** **Taking...


  • Glasgow, United Kingdom Dankybit. Full time

    We are a customer-first company seeking a highly motivated and enthusiastic individual to join our team as a Remote Customer Care Specialist. In this role, you will be responsible for providing exceptional customer service and support to our clients, ensuring their satisfaction with our products and services. **Responsibilities**: - Address customer...