Customer Care Coordinator

2 weeks ago


Glasgow, United Kingdom Persimmon Homes Full time

Job Description

From the commitment we pour into our homes, to the belief we bring to supporting amazing careers, a role at Persimmon is a springboard for Building Your New Possible. Discover new opportunities to grow, learn new skills and release your potential.

We’re Persimmon Homes, a FTSE 250 listed company and a leading UK house builder serving local communities across the UK and delivering around 10,000 homes a year. We have 29 operating businesses in England, Wales and Scotland, three house-building brands and three off-site manufacturing facilities.

We’re looking for people like you, and this could be your opportunity to start Building Your New Possible.

What is the role?

Persimmon Homes West Scotland has a vacancy for a full time Customer Care Coordinator based in our Head Office in Glasgow. This role reports to the Customer Care Manager.

The role will include:

  • Providing an effective support function to our homeowners
  • Responding to incoming communications from homeowners in accordance with company guidelines
  • Accurately recording telephone calls and emails
  • Issuing works orders to maintenance operatives and sub-contractors and monitoring progress through to completion
  • Liaising with other departments when specialist queries or advice is required
  • General administration duties

What we need from you?

  • Excellent communication skills and attention to detail when capturing and logging customer information
  • The ability to remain calm and focussed in pressurised situations, with proactive problem solving skills
  • You must be IT literate, with a good working knowledge of Word, Excel and Outlook
  • Knowledge of COINS is an advantage but not essential as training will be provided

What’s in it for you?

Salary and benefits package

  • Competitive Salary (DOE)
  • Pension
  • Life Assurance
  • Bonus

When you join us, the future is yours to explore. You can realise your full potential through industry-leading training and clearly signposted career paths. Persimmon is where hard graft and team spirit means real variety, satisfaction and rewards. A place where you can be at your best, and even go beyond what you thought you were capable of. If this sounds like the place for you, apply today and start Building Your New Possible.

Persimmon are Proud Sponsors of Team GB

No Agencies please – Persimmon will not accept speculative CVs as a means of introduction

Persimmon is an equal opportunities employer. We are committed to encouraging equality, diversity and inclusion among our workforce and eliminating unlawful discrimination.

Our aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.

#J-18808-Ljbffr

  • Glasgow, United Kingdom Persimmon Homes Full time

    From the commitment we pour into our homes, to the belief we bring to supporting amazing careers, a role at Persimmon is a springboard for Building Your New Possible. Discover new opportunities to grow, learn new skills and release your potential. We’re Persimmon Homes, a FTSE 100 listed company and a leading UK house builder serving local communities...


  • Glasgow, United Kingdom Persimmon Homes Full time

    From the commitment we pour into our homes, to the belief we bring to supporting amazing careers, a role at Persimmon is a springboard for Building Your New Possible. Discover new opportunities to grow, learn new skills and release your potential. We’re Persimmon Homes, a FTSE 100 listed company and a leading UK house builder serving local communities...


  • Glasgow, United Kingdom Persimmon Homes Full time

    From the commitment we pour into our homes, to the belief we bring to supporting amazing careers, a role at Persimmon is a springboard for Building Your New Possible. Discover new opportunities to grow, learn new skills and release your potential. We’re Persimmon Homes, a FTSE 250 listed company and a leading UK house builder serving local communities...

  • Care Coordinator

    3 days ago


    Glasgow, United Kingdom Delight Supported Living Ltd Full time

    **Social Care Service Coordinator** **Location**:East Dunbartonshire **Salary**:Competitive **Contract**:Permanent **Are you an experienced Service Coordinator looking for a new challenge?** Would you like to join a team delivering expanding high-quality services within the East Dunbartonshire area? Coordinators will be responsible for promoting,...


  • Glasgow, United Kingdom Springvale Care Home Full time

    Springvale Care Home is looking to recruit a Activities Coordinator Our luxury care home is based in Lennoxtown, delivering the highest levels of Residential, Dementia, Respite & Nursing care for 96 residents. As Activities Coordinator, you will work closely with the Home Manager to plan and implement activities appropriate to the residents needs and...

  • Activities Coordinator

    Found in: Talent UK C2 - 1 week ago


    Glasgow, United Kingdom Springvale Care Home Full time

    Springvale Care Home is looking to recruit a Activities CoordinatorOur luxury care home is based in Lennoxtown, delivering the highest levels of Residential, Dementia, Respite & Nursing care for 96 residents.As Activities Coordinator, you will work closely with the Home Manager to plan and implement activities appropriate to the residents needs and...


  • Glasgow, United Kingdom Barratt Developments Full time

    **What you'll be doing?**: The Customer Care team make sure home buyers receive the very best care following their home buying experience. Being in a customer-facing role with us is a little bit different than most businesses. Our customers expect their homes to be of the highest standard, and you’ll make sure they are, by being on hand with answers and...


  • Glasgow, United Kingdom MacStaff Full time

    **You will like** Coordinating service/maintenance from the Glasgow office with hybrid #WFH for this respected global engineering firm with expertise in sustainable energy decarbonization and building performance. They are an employer of choice, and this is a great opportunity to join people on their mission to create a better tomorrow. **You will...


  • Glasgow, United Kingdom Red The Consultancy Full time

    We require a Customer Care Administrator to join our client. As Customer Care Administrator, you will provide and process information in response to booking requests, enquiries or concerns in a professional and effective manner and provide administrative support to the training centre business activities. **THE SUCCESSFUL APPLICANT**- Minimum of 2 Highers...

  • Customer Support Advisor

    Found in: Whatjobs ES C2 - 3 days ago


    Glasgow, United Kingdom City & Guilds Full time

    We have a great opportunity for a customer-focused individual to join our small and friendly team as a Customer Support Advisor (Digital Support Coordinator) here in Glasgow.Have you got a high level of numeracy and IT skills and you are passionate about great customer experience?If the answer is YES, then we would love to hear from you. With best-in-class...

  • Scottish Stroke Care Audit Coordinator

    Found in: Talent UK C2 - 10 hours ago


    Glasgow, United Kingdom NHS Greater Glasgow & Clyde Full time

    NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and...


  • Glasgow, United Kingdom ABM UK Full time

    **JOB TITLE: Customer Care Attendant** **LOCATION: St Enoch Shopping Centre, Glasgow G14 BW** **CONTRACT: Full time permanent** **PAY RATE: £9.50 PER HOUR** **ROLE OVERVIEW AND PURPOSE** **This position is a 5 out of 7 days - including weekends 10.30am-7pm - 37.5 hours per week** Ensure that a high level of cleanliness is maintained in the main...

  • Customer Support Advisor

    Found in: Talent UK C2 - 2 weeks ago


    Glasgow, United Kingdom City & Guilds Full time

    We have a great opportunity for a customer-focused individual to join our small and friendly team as a Customer Support Advisor (Digital Support Coordinator) here in Glasgow.Have you got a high level of numeracy and IT skills and you are passionate about great customer experience?If the answer is YES, then we would love to hear from you. With best-in-class...

  • Customer Support Advisor

    Found in: beBee S GB - 1 week ago


    Glasgow, United Kingdom City & Guilds Full time

    We have a great opportunity for a customer-focused individual to join our small and friendly team as a Customer Support Advisor (Digital Support Coordinator) here in Glasgow. Have you got a high level of numeracy and IT skills and you are passionate about great customer experience? If the answer is YES, then we would love to hear from you. With...


  • Glasgow, United Kingdom City & Guilds Full time

    We have a great opportunity for a customer-focused individual to join our small and friendly team as a Customer Support Advisor (Digital Support Coordinator) here in Glasgow. Have you got a high level of numeracy and IT skills and you are passionate about great customer experience? If the answer is YES, then we would love to hear from you. With...


  • Glasgow, United Kingdom ITS Wiltshire Ltd Full time

    ITS require a Customer Care Co-ordinator in Glasgow. This is a great opportunity to get your foot within the door of an excellent company and progress within your career. **Job Types**: Full-time, Temporary contract **Salary**: £11.00-£14.00 per hour **Benefits**: - On-site parking Schedule: - 8 hour shift - Monday to Friday Ability to...


  • Glasgow, United Kingdom Dionach Full time

    The Dionach Group, a dynamic world-leading cyber security consultancy, is currently looking for a Project Delivery Coordinator to join its growing team. Your main role will be to work as part of the operations team to develop and maintain excellent relationships with both internal and external partners and to facilitate the smooth running of Dionach’s...


  • Glasgow, United Kingdom Youth Dynamics, Inc. Full time

    Care Managers are the change agents in a family's life and witness the transformation in children every day. You will quickly develop a network of professional contacts in other human service organizations and form lasting relationships with your Youth Dynamics peers.  84/ hour with regular wage increases and bonuses through your tenure. Our benefit...

  • Regional Director Elderly Care Homes Scotland

    Found in: Talent UK C2 - 7 days ago


    Glasgow, United Kingdom Queens Park Care Full time

    Role:RegionalDirector Elderly Care Homes ScotlandLocation:GlasgowSalary:£100000 QueensPark Care is working with a valued client looking to recruit aRegional Director for their Scotland region covering threemediumsized care homes with one more pending contract completion. Our client operates seven carehomes across the UK. They are committed to providing the...

  • Lettings Coordinator

    Found in: Talent UK C2 - 7 days ago


    Glasgow, United Kingdom Rettie and Co. Full time

    Key detailsLocation: Bath Street, GlasgowDepartment: LettingsReports to: Associate DirectorHours per week: 37.5 hoursAbout the roleDue to the continued growth of our lettings portfolio, we are delighted to be recruiting a Lettings Coordinator to play a key role in the Letting and Management team's future. The main aim of the Glasgow Letting's Team is to...