Customer Care Administrator

3 weeks ago


Glasgow, United Kingdom Red The Consultancy Full time

We require a Customer Care Administrator to join our client. As Customer Care Administrator, you will provide and process information in response to booking requests, enquiries or concerns in a professional and effective manner and provide administrative support to the training centre business activities.

**THE SUCCESSFUL APPLICANT**- Minimum of 2 Highers or equivalent experience.-
- Experience in a customer service environment or administration role-
- Knowledge of administrative and clerical procedures-
- Good organisation and planning skills-
- Knowledge of Microsoft Office packages including, Outlook, Word, Excel-
- Good Verbal and written communication skills-
- Good attention to detail**JOB DESCRIPTION**- Provide support to Training Centre Management in the day to day functions of the Training CentreGain and develop good general knowledge of course portfolio and all associated requirements surround course criteria/scope-
- Provide customers with course pricing and delivery information-
- Set up new customer accounts-
- Responsible for administering Training Centre course bookings ensuring records are maintained through the use of Training Centre booking System-
- Responsible for administering accommodation and travel reservations with agreed hotel suppliers to support client and office staff needs.-
- Responsible for the issue of course joining instructions, and any other details relevant for commencement of training-
- Support with any customer complaints following company complaints procedure-
- Support in collection of relevant paperwork for each course, storing copies in line with Administration procedures-
- Responsible for maintaining quality control surrounding the issue of course certificates in line with Administration procedures.-
- Maintain good communication skills with Accounts Department to ensure payments are received by external customers prior to issue of course certification.-
- Responsible for reporting course evaluation summary-
- Provide support in other administrative duties including, but not limited to mail, expenses, filing and to provide administrative support where needed for other departments within the business-
- Support with ordering supplies for Training Centre needs-
- Support with Training Centre weekly/monthly reporting**REMUNERATION PACKAGE ON OFFER**

Competitive Salary and Benefits Package


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