Customer Service Administrator
1 month ago
MES Ltd are a New Build Electrical and Plumbing Contractor based in Cumbernauld Glasgow. We are recruiting for a full-time Customer Care Coordinator to join our team.
This is an exciting opportunity to be part of a fantastic team.
Job Type : Full-time permanent.
Office based Monday to Friday 39 Hours per week.
**Duties and responsibilities will include:
- **
- Monitoring the customer service inbox and dealing with any queries
- Receiving work instructions and booking remedial works with customers and the in house repair team.
- Liaising with the in house repair team on jobs and queries.
- Providing daily updates to builders via e mail, on line portal or by telephone.
- Maintaining accurate records on the database.
- Completion and issuing of certification.
- Collating information and manually creating reports upon request.
- Reception Duties.
- Administrative Duties.
**Key Attributes:
- **
- The drive and resilience required for a fast-paced Customer Service environment
- Excellent data entry and record keeping skills
- Excellent communication skills both verbal and written
- Highly organised with good time management and the ability to meet deadlines
- Confident and self motivated
**Desirable:
- **
**Salary**: From £24,000.00 per year
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 3 years (preferred)
Licence/Certification:
- Driving Licence (preferred)
Ability to Commute:
- Glasgow, G68 9HN (required)
Work Location: In person
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