Complaints Administrative Assistant
3 weeks ago
Complaints Administrative Assistant responsible for supporting a customer complaints and statutory enquiry service; including Freedom of Information (FOI) and Data Protection requests (DPRs), reporting to the Asset Management Service Improvement Assistant and Service Improvement Officer.
**Main duties**
1. Record and log all representations in the form of complaints, MP and Member enquiries, on behalf of Asset Management, in line with Departmental and Corporate procedures.
2. Draft responses to complaints or MP / Councillor / General Enquiries using information obtained from staff or IT systems. Ensuring the content of the responses are undertaken to a high standard of quality.
3. Investigate, co-ordinate and refine responses, ensuring that are sent in a timely manner to a high level of service.
4. Work with the Asset Management Service Improvement Assistant in providing information to managers on a regular basis to assist in effective monitoring of services.
5. Report any potential problem areas identified whilst undertaking your normal duties to the Asset Management Service Improvement Assistant in order that remedial action can be taken.
6. To make full use of IT systems and packages in undertaking the duties of the post including CRM, DRS, V5, Adobe PDF, Excel, Word or other systems as required.
7. To undertake any other work appropriate to the level and general nature of the post’s duties, including assisting the Asset Management Service Improvement Officer in undertaking ad hoc projects.
**Job Types**: Full-time, Fixed term contract
**Salary**: From £15.70 per hour
**Benefits**:
- Work from home
Schedule:
- 8 hour shift
Work Location: Hybrid remote in London, SE28 8BF
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