Customer Service
2 weeks ago
**About this role**:
**Customer Service Advisor**
Gyle, Edinburgh (Hybrid - 2 days WFH, 3 days office)
Start date - 15th April 2023
£12.16 per hour
Exciting opportunity with the worlds most famous beer company
We're looking talented customer service individuals to join this growing client on an ongoing temp to perm contract. The role is on-site however with options to work from home 2 days a week.
**What are we looking for**:
- Excellent problem solving skills
- Competent with Microsoft packages and computer systems
**Key Responsibilities**:
- Taking control of situations and thinking on your feet to make smart decisions in order to resolve customer queries.
- Understanding customer's needs so as to be able to deliver the best solution for each of them in line with our key performance indicators
- Working independently to find information to exceed customers expectations and educate yourself
- Navigating multiple systems simultaneously in order to update e-records promptly and accurately
- Proactively provide support and assistance to colleagues and work together as a team to provide feedback and suggestions to help the company grow & retain its customer base
- Maintain confidentiality in receiving and recording payments and reporting any discrepancies regarding information or system faults in line with operational procedure
In return we are offering you a competitive salary of £12.16 per hour working in modern offices at Edinburgh Gyle. Full training, a casual dress code so you always feel comfortable and an environment where your feedback and ideas are listened too.
- **Contract Type**:Contract
- **Specialism**:Call & Contact Centre
- **Working pattern**:Full Time
- **Job ref**:Req/22860
- **Expiry date**:02 June 2023
- Save job Saved
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