Customer Service Advisor

2 weeks ago

Edinburgh, United Kingdom Lloyds Banking Group Full time

End Date

Wednesday 07 June 2023

Salary Range

£21,285 - £23,650

Agile Working Options

Hybrid Working

Job Description Summary

A full time role working 35 hours per week based in Edinburgh...

**Job Description**:

- Part of Lloyds Banking Group, User Registration & Client Data forms part of Banking & Trade Delivery (BTD) in Commercial Banking. This client-facing function delivers high volume, multi-channel service through fulfilment teams, supporting Lloyds and Bank of Scotland business customers of all segments from Corporate & Institutional Coverage to Business Banking.
- An exciting opportunity has arisen in User Registration & Client Data - a fantastic team within BTD with an important role to play. Our purpose is to ensure that everything we do is focused on delivering a great customer experience and outcomes.
- We are currently recruiting for a Client Service Advisor - responsible for the fulfilment of business customer requests (Audits, Client Data Maintenance, Roles & Permissions or Service Registration), providing an excellent level of client service to ensure LBG can Help Britain Prosper.
- Here’s a snapshot of what we’re looking for in you:

- To be successful you’ll need to be able to demonstrate strong customer service experience. You’ll need to be hard-working with a great attention to detail and a fantastic attitude towards your customers.

We’re looking for:
Excellent Communication Skills - Both oral and written-
- A background in customer services and good customer service skills-
- Ability to deliver the highest standard of customer service-
- Good organisational skills and a keen eye for detail-
- A pro-active approach to personal development and learning-
- Ability to embrace 'in the moment' coaching to develop your skills and knowledge-
- A passion for delivering an exceptional customer experience-
- Continuous improvement mind set which will be evidenced in the improvement of customer centric measures-
- Adaptable to change and willing to embrace new ideas-
- Experience in call handling through inbound and outbound telephony channels (ideal but not essential)You’ll be carrying out a range of processing and customer service duties and where appropriate oversee the workflow of other colleagues to deliver a quality service to customers in line with agreed service standards.

Key Responsibilities:
- Carry out a range of demanding processing and customer service duties, ensuring that the work is completed accurately and adhere to all specified Bank processes, procedures, standards and relevant external regulations.Carry out telephony duties both in terms of client outreach and inbound-
- As appropriate oversee the workflow of other colleagues, giving appropriate advice, guidance and direction to ensure work is completed in an efficient and timely manner.-
- Respond to a range of demanding enquiries, clarifying customers understanding of the information being given.-
- Identify and handle complaints in line with Group Complaints Policy-
- Act as a source of expertise to junior / less experience team members providing coaching as support where necessary and arranging more formal training as appropriate.-
- Contribute to the appraisal process, collecting and keeping appropriate data.-
- Identify and suggest improvements to new and existing processes / procedures / systems.-
- Where required verify and check the work of other colleagues.-
- When required support line management with the implementation of changes in own work area.- Come and be a part of a group that wants to be known for putting our people first to go further for our customers, a team that is bold and takes action day in day out, and a place where we trust each other and embrace our differences to value everyone. So, if you want to join a vibrant and inclusive team and have a talent for Customer Service, we would love to hear from you.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

  • Customer Service Advisor

    Found in: Talent UK 2A C2 - 1 day ago

    Edinburgh, United Kingdom LinkPoint Resources Limited Full time

    We specialise in the recruitment of high quality candidates in the Customer Services sector. We have an excellent opportunity for a Customer Service Advisor to work for a leading brand. The role holder will provide world class customer service to prospective customers.£30,000 + Private Medical + Pension + Income Protection + Great Flexible BenefitsCustomer...

  • Customer Service Advisor

    2 days ago

    Edinburgh, United Kingdom LinkPoint Resources Limited Full time

    We specialise in the recruitment of high quality candidates in the Customer Services sector. We have an excellent opportunity for a Customer Service Advisor to work for a leading brand. The role holder will provide world class customer service to prospective customers.£30,000 + Private Medical + Pension + Income Protection + Great Flexible BenefitsCustomer...

  • Customer Service Advisor

    2 weeks ago

    Edinburgh, United Kingdom Pertemps Network Group Full time

    **Job Description**: Pertemps are delighted to be working with our public sector client to recruit for a number of Customer Service Advisors (Inbound Calls) in central Edinburgh. Role - Customer Service Advisor (Inbound Calls) Location - Edinburgh City Centre Duration - temporary, ongoing Start date - Immediate start Hours of work - Monday - Friday 0830 -...

  • Customer Service Advisor

    2 weeks ago

    Edinburgh, United Kingdom Pertemps Network Group Full time

    **Job Description**: Job Title: Customer Service Advisor Location: Central Edinburgh Hours: 36 hours, Monday - Friday between 0830 - 1700 Start Date: Immediate Duration: Temporary, ongoing Pay rate: £11.81 per hour We are seeking a highly motivated and customer-focused individual to join our public sector client as a Customer Service Advisor. You will be...

  • Customer Service Advisor

    5 days ago

    Edinburgh, United Kingdom Pertemps Network Group Full time

    **Customer Service Advisor**: - 263100559**£12.81 Per Hour** - Full Time**Temporary** **Edinburgh, City of Edinburgh** **Customer Service And Call Centre** **Job Description**: **Join Our Team as a Customer Service Advisor!** Are you passionate about making a positive impact on people's lives? Pertemps is currently recruiting dedicated individuals like...

  • Customer Service Advisor

    5 days ago

    Edinburgh, United Kingdom Relay Group Ltd Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a Customer Service Advisor, you will be responsible for providing exceptional service to our clients and assisting them with their inquiries and concerns. **Responsibilities**: - Analyze customer inquiries and provide accurate and timely...

  • Customer Service Assistant

    4 days ago

    Edinburgh, United Kingdom Switch Advisor Consultancy Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant. As a Customer Service Assistant, you will be responsible for providing exceptional service to our customers and ensuring their needs are met in a timely and professional manner.. **Duties**: - Answer incoming customer inquiries in person -...

  • Customer Service Advisor

    Found in: Talent UK C2 - 1 week ago

    Edinburgh, United Kingdom Pertemps TM Full time

    Job Advert: Customer Service AdvisorPay Rate: £11.44 per hourWorking Hours: 36.25 hours per week (5 days out of 7 - including every second weekend on a rota basis)Start Date: ASAPContract Length: 6 Months initiallyLocation: Midlothian (EH18) - Office basedAre you passionate about providing exceptional customer experiences? Do you thrive in a fast-paced...

  • Customer Service Advisor

    4 days ago

    Edinburgh, United Kingdom Pertemps Network Group Full time

    **Job Description**: Pertemps are currently working with our public sector client to recruit for a Customer Service Advisor on a temporary basis in the Craigmillar area of Edinburgh. Location - Craigmillar Duration - Temporary, ongoing Hours - Monday - Friday, 36 hours / 30 hours Pay rate - £11.81 per hour Immediate start - Meeting customers upon their...

  • Customer Service Advisor

    Found in: beBee S GB - 3 days ago

    Edinburgh, United Kingdom Godwin Recruitment Full time

    Brand-new customer care opportunities! Monday - Friday, 9am - 5pm. Easily accessible city centre location Excellent benefits and small friendly team working environment! Due to office relocation, a leading supplier of healthcare products is recruiting for customer service advisors to assist in the daily operations of a regional dispensing centre, providing...

  • Customer Service Advisor

    1 hour ago

    Edinburgh, United Kingdom Homes for Students Full time

    Customer Service Advisor Homes for Students is one of the UK’s leading providers of student accommodation. We take pride in the fact that many of our student residents chose to return to us year after year and recommend us to their friends. Our people are an essential part of the service we deliver. All our team members are expected to deliver exceptional...

  • Customer Service Advisor

    1 day ago

    Edinburgh, United Kingdom Student Roost Full time

    ...........................................................................................................................................................................................................................................................................................................................................................................

  • Customer Service Advisor

    7 days ago

    Edinburgh, United Kingdom The Recruitment Co Full time

    We are currently recruiting for an exciting opportunity in Edinburgh working with an outsourcing company on their Customer Service Team. As a Customer Service Advisor responsibilities include; - **Communicate clearly with customers (including vulnerable customers and complainants) both verbally and in writing to understand and respond appropriately to their...

  • Customer Service Advisor

    2 days ago

    Edinburgh, United Kingdom CONNECTED L GROUP Full time

    As a Customer Service Advisor, you will play a crucial role in ensuring our customers have a positive experience with our products/services. You will be responsible for addressing customer inquiries, resolving issues, and providing support to enhance overall customer satisfaction. **Duties**: - Provide exceptional customer service to clients - Answer...

  • Customer Service Advisor

    2 hours ago

    Edinburgh, United Kingdom Student Roost Full time

    ...........................................................................................................................................................................................................................................................................................................................................................................

  • Business Banking Customer Service Advisors

    5 days ago

    Edinburgh, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Customer Service Advisor - Business Banking AOC (account opening centre)** **Location**: Teviot House -41 South Gyle Crescent, Edinburgh EH12 9ZA **Rate of pay**: £10.63 per hour **Working Hours**: 35 hours per week **Shifts**: Monday to Friday - 09:00-17:00 **Start Date**: 12/01/2023 **Length of contract**: Minimum 6 months with...

  • Customer Services Advisor

    7 days ago

    Edinburgh, United Kingdom C&M Executive Recruitment Full time

    **Customer service advisors** - French speakers Required for this expanding travel company. They are looking to fill 4 positions, office based 23k plus 1k language allowance. They are looking for fluent French speakers from travel, hospitality or other service related industries. **Customer service advisors duties** - Using your fluent French, Service...

  • Customer Service Advisor

    6 days ago

    Edinburgh, United Kingdom Brook Street UK Full time

    HMRC Customer Service Advisor - Telephony Location: Edinburgh, EH8 8BHWorking as part of the Customer Service Group within HMRC, the UK's tax, payments, and customs authority, you will be helping to support a vital purpose: to collect the money that pays for the UK's public services and help families and individuals with targeted financial support. A number...

  • Dutch Customer Service Advisor

    2 hours ago

    Edinburgh, United Kingdom Search Consultancy Full time

    **Dutch Customer Service Advisor** Are you a talented multilingual individual looking for a new opportunity? Does the idea of working for an fast paced company, professional development in Edinburgh appeal to you? In return, as a Dutch Customer Service Advisor, this role offers excellent training & professional development, a competitive salary and...

  • Customer Service Advisor

    2 weeks ago

    Edinburgh, United Kingdom Blue Arrow Full time

    Ever wondered what happens on the other side of the bank when you visit one? or What is it like to work in a bank? Well... you are not alone! These are exactly the thoughts that will make you a future Banker If you are a motivated, hardworking person with a passion for Banking and a hunger to grow within the financial world, and have a background in...