Business Banking Customer Service Advisors
3 weeks ago
**Job Description**:
**Customer Service Advisor - Business Banking AOC (account opening centre)**
**Location**: Teviot House -41 South Gyle Crescent, Edinburgh EH12 9ZA
**Rate of pay**: £10.63 per hour
**Working Hours**: 35 hours per week
**Shifts**: Monday to Friday - 09:00-17:00
**Start Date**: 12/01/2023
**Length of contract**: Minimum 6 months with good opportunity to be extended
**ROLE DESCRIPTION**:
As a customer service advisor, you will be key to Helping British Businesses Prosper by supporting UK businesses within a responsible, sustainable, and inclusive bank. As a customer service advisor, you will be the first point of contact for all business banking customer enquiries. You do not need previous customer service experience, but you do need a real can-do attitude. As a customer service advisor, you will be responsible for delivering a first-class service, using effective questioning, and listening skills whilst building a rapport.
Your role as a customer service advisor includes:
Working in Account Opening Centre team - Business Banking.- Dealing with a mixture of customer in and outbound calls.-
- Building relationships with customers.- Administration work - Updating inhouse systems.-
**SKILLS REQUIRED**:
- Excellent communication skills both verbal and written- Ability to engage empathetically with customers- Confident using a computer and updating systems- Teamwork - looking to help colleagues around them- Adaptable and able to flex to changes**WHAT’S IN IT FOR YOU?**
- Working as part of a diverse workforce that embraces individuality- Being part of a team that helps Britain prosper- Excellent paid training and on-going support- Competitive rate of pay/pay progression after 6 months- Monthly Pay- Potential for extension or a permanent contract
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