Customer Service Advisor

2 months ago

Edinburgh, United Kingdom BES - Goole Full time

Bailey Employment Services are recruiting on behalf of Lloyds Banking Group in Edinburgh..
Could you help Lloyds Banking Group become the best bank for customers? As one of the UK’s leading financial services Groups, Lloyds Banking Group are currently seeking motivated and enthusiastic individuals to become a part of their mortgage servicing team.

**As a Mortgage Servicing Advisor you will**:
Manage inbound customer queries relating to their accounts and products, keeping it simple and making it easier to do business with Lloyds Banking Group
Complete telephony, digital and admin-based tasks to service customer queries
Take ownership of customer problems, solving them at first point of contact and escalate when required
Build long lasting professional relationships with Lloyds Banking Group customers that will exceed their expectations
Deal with customer data ethically and in accordance with the FSA requirements
Collaborate within the team to clarify facts, exchange information or resolve enquiries and issues
Contribute to the continuous improvement of Lloyds Banking Group by identifying and taking ownership of opportunities for improvement to the processes you use, the services you will provide and the values you can add to Lloyds Banking Group
Demonstrate consistently Lloyds Banking Group values and behaviours
Take ownership of personal development and training, through regular review of performance against business objectives, and take responsibility for self-development
Support Lloyds Banking Group’s wider team to ensure that performance standards and business objectives are met
Personally, contribute to an environment where colleagues want to work and customers feel valued
Carry out a range of processing tasks and handling of customer calls ensuring relevant productivity and quality measures are achieved for Lloyds Banking Group customers in line with specified process and procedures
Provide a high-quality service to Lloyds Banking Group customers comprising of handling inbound calls and undertaking a range of processing tasks. This will be achieved as part of a flexible model to support the business in meeting customer demands within agreed service levels

**The Benefits**:
Mortgage Servicing Advisors that join the company will be rewarded with a basic pay rate of £12.09p/h.
Potential to increase earnings by working overtime as well as an uplift in pay for unsociable hours.
Subject to qualifying criteria, advisors will be entitled to an annual bonus as well as monthly Cash payments
While the role is initially temporary there are genuine opportunities for career progression
Initially you will be entitled to 28 days holiday per year pro rata, rising to 30 days holiday after you’ve been in the role for 12 weeks.
Full training is provided

**Hours of work**:
‘Flexible Mixed’ Shift Pattern
35 hours per week
Operating hours between 0800- 2000
Maximum of 5 out of 6 days (over a Mon-Sat weekly period)
Shifts 8 hours in length
Maximum of 2 weekend days over a 4 week period
8 weeks’ notice of confirmed shift pattern
Customers are at the heart of everything that Lloyds Banking Group do. You could have a role to play in supporting their customers.
Lloyds Banking Group strives daily towards their vision of becoming the best bank for customers. They’re well on their way thanks to the effort of their colleagues - join them today and support them in achieving their vision.

**Benefits & Requirements**:

- Hourly rate as above (not age dependent)

  • Customer Service Advisor

    3 weeks ago

    Edinburgh, United Kingdom LinkPoint Resources Limited Full time

    We specialise in the recruitment of high quality candidates in the Customer Services sector. We have an excellent opportunity for a Customer Service Advisor to work for a leading brand. The role holder will provide world class customer service to prospective customers. £30,000 + Private Medical + Pension + Income Protection + Great Flexible Benefits...

  • Customer Service Advisor

    1 month ago

    Edinburgh, United Kingdom LinkPoint Resources Limited Full time

    We specialise in the recruitment of high quality candidates in the Customer Services sector. We have an excellent opportunity for a Customer Service Advisor to work for a leading brand. The role holder will provide world class customer service to prospective customers.£30,000 + Private Medical + Pension + Income Protection + Great Flexible BenefitsCustomer...

  • Customer Service Advisor

    2 weeks ago

    Edinburgh, United Kingdom LinkPoint Resources Limited Full time

    We specialise in the recruitment of high quality candidates in the Customer Services sector. We have an excellent opportunity for a Customer Service Advisor to work for a leading brand. The role holder will provide world class customer service to prospective customers.£30,000 + Private Medical + Pension + Income Protection + Great Flexible BenefitsCustomer...

  • Customer Service Advisor

    1 month ago

    Edinburgh, United Kingdom Pertemps Network Group Full time

    **Customer Service Advisor**: - 0821079852 Applicants **£25,000 Per Annum** - Full Time**Temporary** **Edinburgh, City of Edinburgh** **Customer Service And Call Centre** **Job Description**: **Job Title**:Customer Service Advisor - **Start Date**:ASAP - 3 Months Contract (Possible Extension) - **Location**: Edinburgh EH2 - **Salary**:£25,000 per...

  • Customer Service Advisor

    7 days ago

    Edinburgh, United Kingdom Diligenta Full time

    **Salary**: From £20000-£23000 **Customer Service Advisor - Edinburgh**: **Summary of the role**: - Our working hours are 37.5 hours per week, **Monday to Friday** between 8am and 6pm (flexible hours available) - **No evening or weekend shifts** that would impact on your family and social lives! - The starting salary is £21,500 per year, with a pay...

  • Customer Service Advisor

    2 days ago

    Edinburgh, United Kingdom Diligenta Full time

    **Salary**: From £20000-£23000 **Customer Service Advisor - Edinburgh**: **Summary of the role**: - Our working hours are 35 hours per week, **Monday to Friday** between 8am and 6pm (flexible hours available) - **No evening or weekend shifts** that would impact on your family and social lives! - The starting salary is £21,500 per year, with a pay review...

  • Customer Service Advisor

    1 day ago

    Edinburgh, United Kingdom Diligenta Full time

    **Salary**: From £20000-£23000 **Customer Service Advisor - Edinburgh**: **Summary of the role**: - Our working hours are 35 hours per week, **Monday to Friday** between 8am and 6pm (flexible hours available) - **No evening or weekend shifts** that would impact on your family and social lives! - The starting salary is £21,500 per year, with a pay review...

  • Customer Service Advisor

    2 months ago

    Edinburgh, United Kingdom Pertemps Network Group Full time

    **Job Description**: Pertemps are delighted to be working with our public sector client to recruit for a number of Customer Service Advisors (Inbound Calls) in central Edinburgh. Role - Customer Service Advisor (Inbound Calls) Location - Edinburgh City Centre Duration - temporary, ongoing Start date - Immediate start Hours of work - Monday - Friday 0830 -...

  • Customer Service Advisor

    2 months ago

    Edinburgh, United Kingdom Pertemps Network Group Full time

    **Job Description**: Job Title: Customer Service Advisor Location: Central Edinburgh Hours: 36 hours, Monday - Friday between 0830 - 1700 Start Date: Immediate Duration: Temporary, ongoing Pay rate: £11.81 per hour We are seeking a highly motivated and customer-focused individual to join our public sector client as a Customer Service Advisor. You will be...

  • Customer Service Advisor

    1 month ago

    Edinburgh, United Kingdom Pertemps Network Group Full time

    **Customer Service Advisor**: - 263100559**£12.81 Per Hour** - Full Time**Temporary** **Edinburgh, City of Edinburgh** **Customer Service And Call Centre** **Job Description**: **Join Our Team as a Customer Service Advisor!** Are you passionate about making a positive impact on people's lives? Pertemps is currently recruiting dedicated individuals like...

  • Customer Service Advisor

    1 month ago

    Edinburgh, United Kingdom Relay Group Ltd Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a Customer Service Advisor, you will be responsible for providing exceptional service to our clients and assisting them with their inquiries and concerns. **Responsibilities**: - Analyze customer inquiries and provide accurate and timely...

  • Customer Service Advisor

    2 days ago

    Edinburgh, United Kingdom Mettle Full time

    **Customer Service & Operations**, **Customer**: **Customer Service Advisor**: Edinburgh, United Kingdom Permanent Full Time R-00227290 **Power up what you do**: **This role is in Mettle**: Mettle is for sole traders and limited companies with up to two owners (only one owner can access the account). Our people work differently depending on their jobs...

  • Customer Service Advisor

    1 day ago

    Edinburgh, United Kingdom Mettle Full time

    **Customer Service & Operations**, **Customer**: **Customer Service Advisor**: Edinburgh, United Kingdom Permanent Full Time R-00227290 **Power up what you do**: **This role is in Mettle**: Mettle is for sole traders and limited companies with up to two owners (only one owner can access the account). Our people work differently depending on their jobs...

  • Customer Service Advisor

    2 weeks ago

    Edinburgh, United Kingdom Search Full time

    Customer Service Advisor Full Time Temp to Perm Edinburgh Hybrid Are you a skilled Customer Service Advisor seeking a fresh opportunity? Are you interested in working for a dynamic company with flexible work-from-home options in Edinburgh? This leading global client offers a chance to advance your career with a competitive salary of £25,000. You will...

  • Customer Service Advisor

    2 weeks ago

    Edinburgh, United Kingdom Search Full time

    Customer Service Advisor Our client is one of the leading manufacturers in the country and is currently on the look out for Customer Service Advisor's who are passionate about helping people to join their operations team in the City Centre of Edinburgh ASAP on a full time permanent basis due to growth in this area. Salary - £22,672 Working Hours - Monday...

  • Customer Service Assistant

    1 month ago

    Edinburgh, United Kingdom Switch Advisor Consultancy Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant. As a Customer Service Assistant, you will be responsible for providing exceptional service to our customers and ensuring their needs are met in a timely and professional manner.. **Duties**: - Answer incoming customer inquiries in person -...

  • Customer Service Advisor

    2 weeks ago

    Edinburgh, United Kingdom Pertemps TM Full time

    Job Advert: Customer Service AdvisorLocation: Office based - EH18 areaPay Rate: £11.44 per hourWorking Hours: 36.25 hours per week (5 days out of 7 - including every second weekend on a rota basis)Start Date: ASAPContract Length: 8 weeks initially - possible extensionAre you passionate about delivering exceptional customer service? Do you thrive in a...

  • Customer Service Advisor

    1 week ago

    Edinburgh, United Kingdom Pendragon Full time

    **Customer Service Advisor** **Location: Renault Edinburgh** **Part Time** **Competitive salary with bonus, pension, critical illness pay, life assurance, single health care, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.** Are you a confident customer service...

  • Customer Service Advisor

    1 week ago

    Edinburgh, United Kingdom Pendragon Full time

    **Customer Service Advisor** **Location: Renault Edinburgh 35 Hour contract** **A basic salary of £19,026 with bonus potential, pension, critical illness pay, life assurance, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.** Are you a confident customer service...

  • Customer Service Advisor

    7 days ago

    Edinburgh, United Kingdom Evanshalshaw Renault Full time

    **Customer Service Advisor** **Location: Renault Edinburgh** **Competitive salary with bonus, pension, critical illness pay, life assurance, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.** Are you a confident customer service superstar who’s passionate about...