Customer Service Advisor

2 weeks ago

Edinburgh, United Kingdom Lloyds Banking Group Full time

End Date

Monday 12 February 2024

Salary Range

£24,539 - £25,830

Agile Working Options

Hybrid Working

Job Description Summary

Please see full job description below

**Job Description**:
JOB TITLE: Customer Service Advisor - (Scottish Widows)

LOCATION: Edinburgh, Port Hamilton Office

HOURS: Full-time - 35 hours. Monday - Friday, 7 hours per day between 8am - 6pm on a shift pattern.

WORKING PATTERN: Our work style is Hybrid, which involves spending at least two days, or 40% of your working week, in our Edinburgh office. This will be agreed by your Line Manager.

START DATE: 8th April 2024

About this opportunity

Do you enjoy building relationships with customers and colleagues and are looking for genuine career opportunities? Then there's a role here for you

We support their needs (whatever they are) driven by a clear purpose to Help Britain Grow with Purpose.

As a Customer Service Advisor, you’ll be handling complex enquiries. You'll need experience of speaking to customers and have a compassion and a desire to do the right thing for them. We put the customer at the heart of everything we do and will provide great training* to enable you to resolve calls by taking responsibility and providing first touch resolution whenever possible.

[*Training is full time for 8 weeks working from our modern Edinburgh city centre office, leading to the hybrid role.]

At Scottish Widows we provide critical services to millions of Lloyds Banking Group’s Life, Pensions, Investments and General Insurance customers. This vacancy is based in either our Health Claims or Protection support team. You will primarily focus on dealing with customer queries by telephone or completing a number of core admin tasks.- You'll learn to act with skill and diligence - treating customers sensitively and caring about helping them move forward with their futures.- You'll possess good attention to detail and grow the confidence to spot and call out areas we can improve our customers' journeys and experiences- You’ll enjoy collaborating closely with colleagues, adding to a caring environment where all colleagues feel encouraged and valued.- You’ll be prepared to work hard with your passion for delivering excellent customer service

What you’ll need

You'll want to put customers first - taking ownership of their queries, establishing rapport quickly and providing the highest level of customer experience.

It's a role that suits people who take ownership of personal development and can adapt to change as well as learn about products and follow processes.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

If you’d like reasonable adjustments to be made to the recruitment process, just let us know.

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

  • Customer Service Advisor

    6 days ago

    Edinburgh, United Kingdom LinkPoint Resources Limited Full time

    We specialise in the recruitment of high quality candidates in the Customer Services sector. We have an excellent opportunity for a Customer Service Advisor to work for a leading brand. The role holder will provide world class customer service to prospective customers.£30,000 + Private Medical + Pension + Income Protection + Great Flexible BenefitsCustomer...

  • Customer Service Advisor

    6 days ago

    Edinburgh, United Kingdom LinkPoint Resources Limited Full time

    We specialise in the recruitment of high quality candidates in the Customer Services sector. We have an excellent opportunity for a Customer Service Advisor to work for a leading brand. The role holder will provide world class customer service to prospective customers.£30,000 + Private Medical + Pension + Income Protection + Great Flexible BenefitsCustomer...

  • Customer Service Advisor

    2 weeks ago

    Edinburgh, United Kingdom Pertemps Network Group Full time

    **Job Description**: Pertemps are delighted to be working with our public sector client to recruit for a number of Customer Service Advisors (Inbound Calls) in central Edinburgh. Role - Customer Service Advisor (Inbound Calls) Location - Edinburgh City Centre Duration - temporary, ongoing Start date - Immediate start Hours of work - Monday - Friday 0830 -...

  • Customer Service Advisor

    2 weeks ago

    Edinburgh, United Kingdom Pertemps TM Full time

    Job Advert: Customer Service AdvisorPay Rate: £11.44 per hourWorking Hours: 36.25 hours per week (5 days out of 7 - including every second weekend on a rota basis)Start Date: ASAPContract Length: 6 Months initiallyLocation: Midlothian (EH18) - Office basedAre you passionate about providing exceptional customer experiences? Do you thrive in a fast-paced...

  • Customer Service Advisor

    1 week ago

    Edinburgh, United Kingdom Godwin Recruitment Full time

    Brand-new customer care opportunities! Monday - Friday, 9am - 5pm. Easily accessible city centre location Excellent benefits and small friendly team working environment! Due to office relocation, a leading supplier of healthcare products is recruiting for customer service advisors to assist in the daily operations of a regional dispensing centre, providing...

  • Customer Service Advisor

    5 days ago

    Edinburgh, United Kingdom Homes for Students Full time

    Customer Service Advisor Homes for Students is one of the UK’s leading providers of student accommodation. We take pride in the fact that many of our student residents chose to return to us year after year and recommend us to their friends. Our people are an essential part of the service we deliver. All our team members are expected to deliver exceptional...

  • Customer Service Advisor

    6 days ago

    Edinburgh, United Kingdom Student Roost Full time

    ...........................................................................................................................................................................................................................................................................................................................................................................

  • Customer Service Advisor

    7 days ago

    Edinburgh, United Kingdom CONNECTED L GROUP Full time

    As a Customer Service Advisor, you will play a crucial role in ensuring our customers have a positive experience with our products/services. You will be responsible for addressing customer inquiries, resolving issues, and providing support to enhance overall customer satisfaction. **Duties**: - Provide exceptional customer service to clients - Answer...

  • Customer Service Advisor

    5 days ago

    Edinburgh, United Kingdom Student Roost Full time

    ...........................................................................................................................................................................................................................................................................................................................................................................

  • Business Banking Customer Service Advisors

    3 days ago

    Edinburgh, United Kingdom Pertemps Scotland Full time

    **Customer Service Advisor - Business Banking AOC (account opening centre)** **Location**: Teviot House -41 South Gyle Crescent, Edinburgh EH12 9ZA **Rate of pay**: £10.63 per hour **Working Hours**: 35 hours per week **Shifts**: Monday to Friday - 09:00-17:00 **Start Date **: 12/01/2023 **Length of contract**: Minimum 6 months with good opportunity to be...

  • Dutch Customer Service Advisor

    5 days ago

    Edinburgh, United Kingdom Search Consultancy Full time

    **Dutch Customer Service Advisor** Are you a talented multilingual individual looking for a new opportunity? Does the idea of working for an fast paced company, professional development in Edinburgh appeal to you? In return, as a Dutch Customer Service Advisor, this role offers excellent training & professional development, a competitive salary and...

  • Senior Customer Service Advisor

    3 days ago

    Edinburgh, United Kingdom Bamford Contract Services Full time

    **Senior Customer Service Advisor** **Edinburgh** **£22,000 - £24,000 plus bonus** **37.5 hours per week** Our client, a student accommodation in the heart of Edinburgh, is seeking a Senior Customer Service Advisor to lead and support their team. As a Senior CSA, you will be the first point of contact for customers, providing a wide range of services....

  • Customer Service Advisor

    3 days ago

    Edinburgh, United Kingdom BES - Goole Full time

    Bailey Employment Services are currently recruiting Customer Service Agent for Lloyds Banking Group in Edinburgh. **The position**: Reporting to a Team Manager, a Business Banking advisor delivers an excellent customer experience for new to bank customers, supporting our customers through the process of opening their Business Accounts. The Business banking...

  • Customer Service Advisor X3

    3 days ago

    Edinburgh, United Kingdom Black & White Full time

    117 - Edinburgh - Permanent - £22k - £25k Do you enjoy working in start-up environments? How about being able to put your own stamp on something and grow with a company? We're working with a highly successful overseas business that has recently entered the UK market and looking for a new team of Customer Service Advisors. If the above sounds like you...

  • Customer Service Advisor

    12 hours ago

    Edinburgh, United Kingdom Search Consultancy Full time

    **About this role**: **Customer Service Advisor** Gyle, Edinburgh (Hybrid - 2 days WFH, 3 days office) Start date - 15th April 2023 £12.16 per hour Exciting opportunity with the worlds most famous beer company! We're looking talented customer service individuals to join this growing client. The role is on-site however with options to work from home 2...

  • Service Advisor

    1 week ago

    Edinburgh, United Kingdom Pendragon Full time

    **Service Advisor** **Evans Halshaw Vauxhall Edinburgh** **Salary of £26,442 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service...

  • Service Advisor

    5 days ago

    Edinburgh, United Kingdom Pendragon Full time

    **Service Advisor** **Evans Halshaw Vauxhall Edinburgh** **Salary of £26,442 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service...

  • Service Advisor

    3 weeks ago

    Edinburgh, United Kingdom Pendragon Full time

    **Service Advisor** **Evans Halshaw Vauxhall Edinburgh** **Salary of £25,425 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service...

  • Customer Service Advisor

    6 days ago

    Edinburgh, United Kingdom Bridge of Hope Full time

    ** Role** - Customer Service Advisor **Full-time** - 35 hours per week on a rota between Monday - Friday 8am - 6pm **Salary** - £21.5k to £23k (Depending on experience) **Hybrid** - After Training **Contract** - Permanent **Start dates - May and June start dates available** **Address**: Edinburgh, EH1 We are currently recruiting for a customer service...

  • Service Advisor

    3 weeks ago

    Edinburgh, United Kingdom Evans Halshaw Vauxhall Full time

    **Service Advisor** **Evans Halshaw Vauxhall Edinburgh** **Salary of £25,425 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service...