Customer Service Advisor

2 weeks ago


Edinburgh, United Kingdom CONNECTED L GROUP Full time

As a Customer Service Advisor, you will play a crucial role in ensuring our customers have a positive experience with our products/services. You will be responsible for addressing customer inquiries, resolving issues, and providing support to enhance overall customer satisfaction.

**Duties**:

- Provide exceptional customer service to clients
- Answer incoming calls and respond to customer inquiries
- Resolve customer complaints or issues in a timely and professional manner
- Assist customers with product information and recommendations
- Maintain accurate customer records in the company database
- Collaborate with other departments to ensure customer satisfaction
- Follow up with customers to ensure their needs are met

**Skills**:

- Strong communication skills, both verbal and written
- Ability to analyze customer needs and provide appropriate solutions
- Familiarity with financial services and products is a plus
- Excellent problem-solving skills
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy in data entry

**Job Types**: Full-time, Permanent

**Salary**: From £23,363.25 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Edinburgh (preferred)

Work Location: In person



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