Customer Service Advisor

2 weeks ago

Edinburgh, United Kingdom Trip.com Full time

**Customer Service Advisor**

**About us**

**Role Overview**

We are seeking high-performing, passionate and enthusiastic Customer Service Advisors to join us on our journey of growth and expansion into the European market.

The standard working pattern will be 37.5 hours per week. You will work shifts on a rotation basis including weekends and public holidays.

**Core Responsibilities**
- Handle customer problems with empathy and patience in a goal-driven environment;
- Work as part of a high-performing team, supporting and helping colleagues when required;
- Attend regular team huddles;
- Keep up-to-date with latest promotions and initiatives;
- Read, understand and follow the Company Policies and Procedures;
- Assist in ad hoc assigned projects.

**Key Qualifications and Experience**

**Essential**:

- World class customer service skills and experience;
- Strong communication skills, must be fluent or proficient in English
- Proficient typing abilities.
- Sound troubleshooting and problem-solving skills with a strong desire to achieve positive outcomes;
- Ability to listen and build rapport quickly;
- Enthusiastic yet conscientious and diligent approach to work;
- Completer-finisher with a good attention to detail.

**Desirable**:

- Fluent or proficient in Spanish/ Portuguese/ Italian/ French/ German/ Dutch/ Greek/ Arabic/ Turkish/ Polish/ Russian;
- Ability to touch-type;
- Flexible approach to working;
- Passionate about travel
- Previous experience within Travel or Hospitality and or call centre

**What we offer**
- 32 days holiday (including 8 bank holidays)
- Life assurance to give you peace of mind
- An Employee referral program that rewards you for inviting friends to come to work with us
- Employee well-being program: discounted gym memberships, health cash plan, enhanced sick pay, and an Employee Assistance Program
- Extensive learning opportunities and resources to further your career
- Enhanced family friendly policies to support your family whatever the circumstances
- Team building activities to encourage a sense of fun and belonging
- We celebrate a diversity and our cultural wealth by raising awareness and hosting events on-site

**The Information We Collect**

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Life insurance
- Private medical insurance
- Referral programme

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Edinburgh: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: One location

Application deadline: 13/02/2023
Expected start date: 27/02/2023

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