Customer Service Advisor

2 weeks ago


Edinburgh, United Kingdom Search Consultancy Full time

**About this role**:
**Customer Service Advisor**

Gyle, Edinburgh (Hybrid - 2 days WFH, 3 days office)

Start date - 15th April 2023

£12.16 per hour

Exciting opportunity with the worlds most famous beer company

We're looking talented customer service individuals to join this growing client. The role is on-site however with options to work from home 2 days a week.

**What are we looking for**:

- Excellent problem solving skills
- Competent with Microsoft packages and computer systems

**Key Responsibilities**:

- Taking control of situations and thinking on your feet to make smart decisions in order to resolve customer queries.
- Understanding customer's needs so as to be able to deliver the best solution for each of them in line with our key performance indicators
- Working independently to find information to exceed customers expectations and educate yourself
- Navigating multiple systems simultaneously in order to update e-records promptly and accurately
- Proactively provide support and assistance to colleagues and work together as a team to provide feedback and suggestions to help the company grow & retain its customer base
- Maintain confidentiality in receiving and recording payments and reporting any discrepancies regarding information or system faults in line with operational procedure

In return we are offering you a competitive salary of £12.16 per hour working in modern offices at Edinburgh Gyle. Full training, a casual dress code so you always feel comfortable and an environment where your feedback and ideas are listened too.
- **Contract Type**:Temporary
- **Specialism**:Call & Contact Centre
- **Working pattern**:Full Time
- **Job ref**:Req/6282113
- **Expiry date**:01 June 2023
- Save job Saved

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