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Helpdesk Manager

3 months ago

Warrington, United Kingdom Hexa Services Full time

Job description

Our client, a respected Facilities Management Company working in the Healthcare Sector are looking for a Helpdesk Manager to work in there Warrington office based in Westbrook

The ideal candidate will have previous FM Helpdesk Management background, experience in the Healthcare arena would be beneficial but is not essential.

Your role will be to provide the right structure and support to the helpdesk team who cover a portfolio of 17 NHS buildings in the North-West and 18 buildings in London

Ideal Candidate will be managing a busy helpdesk team, with overall responsibility for timely delivery of all reactive, project and planned tasks, and responsibility for being Super User of the Concept Evolution system.

Managing the CAFM system and the team to ensure accurate and live updating, compliance against the SLAs, KPIs and contractual obligations as noted in the Facility Management Agreements and to assist the Contract Manager and National Operations Manager in ensuring service delivery is achieved for the contract.

Experience

* Experience operating in the PFI/PPP FM or similar complex facilities services operation where CAFM data management is key to delivering excellence

* Implementing, monitoring, and updating systems and processes to monitor Hard FM Services to ensure compliance with contractual SLAs

* Experience of mobilising a Helpdesk or implementing new systems and processes, including training package design and delivery

* Knowledge and understanding of Hard FM CAFM and Helpdesk software packages

Hours of work are 8am – 5pm (one hour lunch) Monday to Friday.

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