Operations Support Manager

4 weeks ago


Warrington, Warrington, United Kingdom Kudos Services Full time

Job Summary

Kudos Services is seeking an experienced Operations Support Manager to join our team in Warrington. As a key member of our Operations team, you will be responsible for assisting the National Operations Manager in delivering maximum value and excellent customer service to our clients across a portfolio of 35 NHS buildings.

Key Responsibilities

  • Develop and execute plans to deliver objectives, KPIs, and Continuous Improvement Indicators to ensure optimal service delivery and customer satisfaction.
  • Support the Contract team and National Operations Manager in aligning supply chain to contractual SLA's and managing commercial risk posed by the supply chain.
  • Develop and deliver accurate, timely suites of reporting, ensuring adherence to contractual obligations with the Contract & Helpdesk teams.

Why Kudos Services?

We believe that our people are our most valuable asset, and creating an environment for our employees that aligns with our core values is essential to the success of the business. Our values include being Supportive, Ethical, Innovative, Ambitious, and Passionate.

Application Process

  • Application & CV Screening
  • Interview Via Teams with National Ops Manager
  • Interview Via Teams/In person with National Ops Manager & Contract/Helpdesk Manager

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