Facilities Helpdesk Administrator

3 weeks ago


Warrington, United Kingdom 300 North Limited Full time

**Role**:

- Helpdesk Coordinator

**Location**:

- Warrington

**Salary**:

- £24.5k per annum

**Package**:

- Free parking
- 25 days holiday plus 8 days statutory bank holidays
- Monday - Friday 08:00 - 17:00
- 1-hour lunch
- Flexibility
- Training agreements
- Progression routes
- Company pension
- Company benefits
- Retail discounts
- Gym membership
- Private Healthcare option

**We are working with a well-established Facilities management company who are looking for a Helpdesk Coordinator to join their friendly team based at their Warrington office.**

**The role**:

- Dealing with day-to-daily enquiries from the team and multiple clients
- Working closely with the contract support by ensuring the following responsibilities are carried out in a timely fashion
- Raising Work Orders jobs/contracts/quotes
- Raising Purchase Orders and callouts to sub-contractors
- Ensuring all client files are maintained accurately and kept up-to-date
- Daily logging holidays, sickness for the team
- Day to day admin including photocopying, filing etc.
- Cover holidays, sickness & lunch for other admin team staff
- Annual archiving of site files
- Positively respond to both internal and external customers through effective communication and personal accessibility, while optimising contract performance. Ensuring that all documentation is received from sub-contractors with regards to Health & Safety and Company Legislation
- Check for overnight callouts & respond accordingly Ensuring WIP (work in progress) is up-to-date at times
- Maintaining of the site sub-contractor records and Log Book System
- Raising reactive jobs and allocating PPMS using Concept Evolution system
- Keep Opti-MIS updated with ALL required documentation.
- Uploading sub-contractor service sheets on to Opt-Mis system
- Answering telephones to internal customers

**Salary**: £24,500.00 per year

**Benefits**:

- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Warrington: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Facilities helpdesk: 1 year (required)
- Customer service: 1 year (preferred)

Work Location: In person



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