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Helpdesk Advisor

4 months ago

Warrington, Warrington, United Kingdom Jobwise Ltd Full time

Helpdesk Advisors required for a leading facilities management company. The business look after a large customer base, from banks to retail to government offices. The Company put their customers at the heart of everything they do and are keen to hire a team of people who are passionate to deliver 1st class customer service. You'll be the initial point of contact between the business and their customers. It'll be up to you keep clients updated, handle their issues, and ensure their requests and queries are dealt with professionally.

This role would suit someone with a helpdesk, call centre or contact centre background and offers a competitive salary of 25,500pa, rising to 26,750pa after 3 months

What will you be doing as a Helpdesk Advisor?

  • Taking inbound calls from Clients
  • Working to strict SLAs
  • Proactively answering customers queries in the first instance
  • Actively liaising with other departments in finding a resolution
  • Ensuring problems are dealt with until a satisfactory conclusion is reached
  • Taking ownership of problems
  • Being always helpful and courteous
  • Liaising with other departments
  • Processing documentation accurately
  • Confident in dealing with complaints


We would LOVE to hear from you if you have the following skills and experience:

  • Previous experience working on a Helpdesk or within a Customer Service Contact Centre or Call Centre is preferred
  • Knowledge of Word, Excel, and Outlook
  • Must have excellent communication skills both written and verbally
  • Good grammatical and numerical skills
  • Must be passionate to provide excellent customer service
  • Following processes and working towards strict service level agreements
  • Excellent communication skills
  • Ability to work well under pressure
  • Forward thinking and able to use own initiative
  • Your previous roles could have included Helpdesk Advisor, Customer Service Advisor, Customer Contact Centre Advisor, Contact Centre Advisor, Customer Service Agent, Facilities Helpdesk Advisor, Customer Service Representative, Customer Service Executive, Inbound Customer Service Agent


What will you get in return for your work as a Helpdesk Advisor?

  • Salary of 25,500pa rising to 26,500pa after 3 months
  • Hours of work are 37.5 hours per week, Monday to Friday, between the hours of 8am to 6pm, however flexibility can be offered, and part time could be considered
  • Holiday Entitlement is 24 days + bank holidays
  • Working for a leading facilities management company
  • Discounted gym membership
  • Free parking
  • Excellent facilities and social scene available within the business park, including picturesque areas for walks and breaks
  • Close to major motorway and public transport links
  • There are multiple vacancies available as they are setting up a new team
  • Team incentives and celebrations and Company events
  • Company benefits scheme which gives you the chance to purchase flexible benefits including additional holiday



If this sounds like a role you will LOVE, please send your CV today

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