Customer Support Advisor

5 months ago


Warrington, United Kingdom TRADEBE Full time
Job Req ID: 3476 Date: May 14, 2024 Tradebe Site: Tradebe Warrington Location:

Warrington, WRT, GB

Department: Customer Services Business Line: Environmental Services & Global Functions

Customer Support Advisor

Description:

We offer

Basic salary of £25,000 per annum 25 days holiday + Bank holidays Bonus Structure Life Assurance Contributory pension plan Subsidised bus pass for Warrington network Subscription to the onsite gym at a heavily discounted rate Dress down Fridays Eye Care Vouchers, well-being, and employee assistance Discounted shopping vouchers and other fantastic deals

The person


What you will need to bring to the role:


• Great communication skills – both verbal and written
• Established experience in a customer focused environment where you can demonstrate exceptional customer support skills
• Ability to follow, understand multiple and complex processes
• Problem solving, logistical thinking, with strong attention to detail 
• Effective administration, planning, data accuracy, numeracy, and organisation skills 
• Results orientated
• Good IT/Computer skills. MS Office including Excel and Outlook. Advanced Excel would be beneficial.
• Able to work as part of a team, supporting colleagues
• Flexible and self-motivated, you’ll take the initiative and be keen to embrace new training opportunities
• Time management – working effectively towards targets

Desirable Skills:

• SAP / C4C / Ticket Management experience 
• Environmental Supports / Waste Management / Recycling experience

Job description

This is no ordinary customer service role, and our people are our biggest asset. Due to continued success and growth, we are looking to recruit proactive and enthusiastic team members who focus on providing excellent, friendly, and professional service to our customers.

Our customer support team members actively improve our culture of customer delivery and take responsibility for making our department a great place to work. The happiness of our team is a Key Performance Indicator. This role is expected to understand the customer requirements across both our Healthcare and Industrial teams as well as manage a set of accounts and meet SLAs.

The role

Main purpose of job

Providing outstanding support to our customers throughout the end-to-end process, from inquiry, quote, sales order creation, and fulfilment phase. This means ensuring excellent communication with our Sales, Operations, and Finance teams, and keeping the customer always informed. You will be responsible for inquiry management, sales order creation, complete NCRs, invoice queries, and recording complaints accurately and in a timely way for customers on our SAP system.


You will be key in business coordination, working closely with all departments and our customers to deliver exceptional service.

Working as one team across multiple telephony channels, you will personalise each interaction with a customer to provide support during the end-to-end life cycle. Communication with customers (Telephone, Email, Live Chat, and written correspondence).  Processing customer sales orders, dealing with customer requests and using multiple systems on a day-to-day basis. Achieving all customer Service Level agreements and business Key Performance Indicators. Raising quotes, sales orders, NCRs, invoice queries, and complaints, completing these within management SLAs. Setting up Producers. Using problem-solving skills to resolve queries, including invoices, complaints, and nonconformances. Delivering customer reports and backing data. Working with our Operations team to coordinate collections/resolve missed collections. Account Management support and coordination Supporting new starters. Customer Supports Systems & Procedures  Helpdesk (Handling customer communication) Transport (Booking transport) Contract Coordination (End-to-end coordination of supports for contracted accounts) Producer Administration (Setting up and maintaining waste producers linked to customers) Orders Process (Processing orders for customers) Customer Support (Producing labels and notes for customers) Brokering Process (Brokering orders with our suppliers and third parties for customers) Site Support (Working closely with site to ensure support delivery) Customer Experience (Collecting customer feedback) Complaints Management (Case managing and resolving customer complaints) Systems used include SAP ECC (our Enterprise Resource Planning tool), SAP Cloud for Customer (our Customer Relationship Management tool), NICE CXOne InContact (our customer communication tool), and Microsoft 365 suite (including Word, Excel, PowerPoint, etc)

  • Warrington, United Kingdom Pertemps Network Group Full time

    **Job Description**: Job Title: Customer Support Advisor Location: Woolston, Warrington (WA1 4PN) **Salary**: £24,239 per annum Shifts: Monday - Friday 40 hours per week Contract Type: Permanent & 12 month FTC We are currently recruiting for experienced Customer Support Advisors for our who is the world's number one manufacturer of materials handling...


  • Warrington, United Kingdom TRADEBE Full time

    **Job description**: Tradebe require Customer Service Advisors for our new offices in Birchwood Park, Warrington. **We offer**: - Salary up to £24,000 per annum, and up to £250 per quarter bonus. - A very generous 25 days holiday plus 8 Bank Holidays. - 37.5 hours per week, no late evenings or weekend working (flexibility required at month end) - Life...


  • Warrington, United Kingdom Tradebe Environmental Services Full time

    Tradebe require Customer Service Advisors for our new offices in Birchwood Park, Warrington. **We offer** - Salary up to £24,000 per annum, and up to £250 per quarter bonus. - A very generous 25 days holiday plus 8 Bank Holidays. - 37.5 hours per week, no late evenings or weekend working (flexibility required at month end) - Life assurance and pension...


  • Warrington, United Kingdom CV-Library Full time

    Customer Service Advisor - £24 - £26K a year, 8 am - 5 pm/4.30 pm on a Friday (1 hr lunch) up to £4K bonus included, 28 days holiday, perm position after completing probation period, growing business, modern clean offices friendly supportive team. Location of the Customer Service Advisor position: Warrington We are looking for an...


  • Warrington, United Kingdom CV-Library Full time

    Job Title: Customer Service Advisor Location: Warrington (WA3 7PG) Salary: £26,000 per annum Shifts: Monday- Friday 08:30- 17:00 Contract Type: Permanent Our client is a worldwide leader in industrial fluid system manufacturing and support, and they are currently looking for an experienced Customer Service Advisor to join their expanding...


  • Warrington, United Kingdom Meriden Media Full time

    Job Title: Customer Service AdvisorLocation: Warrington (WA3 7PG)Salary: £26,000 per annumShifts: Monday- Friday 08:30- 17:00Contract Type: PermanentOur client is a worldwide leader in industrial fluid system manufacturing and support, and they are currently looking for an experienced Customer Service Advisor to join their expanding team.Reporting to the...


  • Warrington, United Kingdom TRADEBE UK Full time

    Customer Support Advisor Join our team as a Customer Support Assistant in Warrington! Discover Tradebe Tradebe is a group of industrial businesses with the commitment of creating a more sustainable planet and making significant contributions to human wellbeing. With unrivalled expertise, Tradebe Environmental Services is a leading force in the UK's...


  • Warrington, United Kingdom The Recruitment Source Full time

    We’re recruiting for Customer Service Advisors to earn up to £22,464 Per Annum. **Customer Service Advisor benefits: ** - Annual discretionary bonus scheme: on average our Customer Consultants received an on-target bonus of 8% dependent on personal and company performance. This means you could receive a possible £1,790.00 per annum. - 25 days standard...

  • Customer Advisor

    5 months ago


    Warrington, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time -15 hours per week** **3 Month Fixed Term Contract** **Shifts available Saturday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q Warrington** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice,...

  • Customer Advisor

    5 months ago


    Warrington, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 22.5 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 08.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q Warrington** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and...

  • Customer Advisor

    5 months ago


    Warrington, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 22 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£10.60 per hour** **B&Q Warrington** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to...


  • Warrington, Warrington, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Warrington, United Kingdom.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and...


  • Warrington, Warrington, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Warrington, United Kingdom.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and...


  • Warrington, United Kingdom brookson group Full time

    **If you are looking to join a market-leading company and have phone-based customer service experience, we would love to hear from you!** Joining Brookson, you will gain an excellent knowledge of the industry and business which will enable you to progress your career. After training there is the option to work in the office each day if that’s your...

  • Customer Advisor

    4 months ago


    Warrington, United Kingdom B&Q Full time

    **About the role** **Part time - 25 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 8pm** **£10.60 per hour** **Heavy lifting may be required** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a...


  • Warrington, United Kingdom Certas Energy UK Ltd Full time

    Are you a Customer Relations Advisor looking for a new challenge? We have an exciting opportunity to join our Customer Relations team as a Customer Relations Advisor, based in our Warrington Office. The role offers hybrid working, with 3 days office based and 2 days remote, this is a full-time permanent role working 37.5 hours per week. **As a Customer...


  • Warrington, United Kingdom Certas Energy UK Ltd Full time

    **We are looking for Customer Service Advisor's to join our Domestic Sales & Service team, in our Warrington HQ, Monday to Friday between the hours of 8am-5pm** **As a Customer Service Advisor for Certas Energy you’ll have access to**: - Competitive salary - No weekend working - Commission - 25 days holiday (plus bank holidays) increasing to 26 after 2...

  • Customer Advisor

    5 months ago


    Warrington, United Kingdom B&Q Full time

    **About the role** **Full time / Part time - XX hours per week** **Permanent Contract / XX Month fixed term contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£10.60 per hour (Inclusive of an £X.XX per hour, store specific location allowance)** We believe anyone can improve their home to make life better. Every day, we give our...


  • Warrington, United Kingdom Boots Full time

    Summary Job Reference: - 218112BR Warrington, Golden Square Centre Fixed Term Full-time We are now recruiting Christmas Customer Advisors for our Warrington, Golden Square Centre - store. The exact shift patterns will be discussed at interview **Christmas Customer Advisor** Joining us as a Christmas Customer Advisor is a great opportunity, whether...


  • Warrington, Warrington, United Kingdom Stack Digital Full time

    **Job Title:** Customer Experience Advisor**Location:** Warrington, Cheshire, UK**Job Type:** Part-time (Contract - 25 Hours Per Week)**Duration:** 4+ MonthsWe are seeking a dedicated Customer Experience Advisor to join our Customer Experience team in Warrington. This role is crucial in providing professional and efficient responses to all inbound customer...