Customer Support Advisor
6 months ago
**Job description**:
Tradebe require Customer Service Advisors for our new offices in Birchwood Park, Warrington.
**We offer**:
- Salary up to £24,000 per annum, and up to £250 per quarter bonus.
- A very generous 25 days holiday plus 8 Bank Holidays.
- 37.5 hours per week, no late evenings or weekend working (flexibility required at month end)
- Life assurance and pension plan.
- Free shuttle bus to and from Birchwood train station.
- Eye Care and discounted shopping vouchers
- Well-being and employee assistance.
- Discounted onsite gym membership.
- Cycle to work scheme.
- Continuous professional development.
**The person**:
- Ticket Management experience
- 2 years minimum in a Customer Service, Excellence, or Business Coordination
- Established experience in a customer-focused environment where you can demonstrate exceptional customer service skills.
- Great computer skills. CRM, SAP, and MS Office skills, advanced Excel beneficial.
**The role**:
- Working as one team across multiple telephony channels, you will personalise each interaction with a customer to provide support during the end-to-end life cycle.
- Processing customer sales orders, dealing with customer requests, and billing using multiple systems on a day-to-day basis.
- Investigate complex customer queries relating to an extensive range of products.
- Working in a high-paced environment, making decisions and actions autonomously.
- Educating our customers on a range of products and services, being there for them
- Ensuring challenges that occur, a root cause, and preventative actions are found.
- Providing customer service, advice, and support to all areas.
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