Customer Support Advisor

7 months ago

Warrington, United Kingdom TRADEBE Full time

**We offer**:

- Basic salary of £24,000 per annum
- 25 days holiday + Bank holidays
- Bonus Structure
- Life Assurance
- Contributory pension plan
- Subsidised bus pass for Warrington network
- Subscription to the onsite gym at a heavily discounted rate
- Dress down Fridays
- Eye Care Vouchers, well-being, and employee assistance
- Discounted shopping vouchers and other fantastic deals

A one-team approach across the whole of customer supports is critical to our success. This job description is not intended to be all-inclusive. Team members may perform other related duties as required to meet the on-going needs of our Business and our Customers

**The person**:

- Great communication skills - both verbal and written
- Established experience in a customer focused environment where you can demonstrate exceptional customer support skills
- Ability to follow, understand multiple and complex processes
- Problem solving, logístical thinking, with strong attention to detail
- Effective administration, planning, data accuracy, numeracy, and organisation skills
- Results orientated
- Good IT/Computer skills. MS Office including Excel and Outlook. Advanced Excel would be beneficial.
- Able to work as part of a team, supporting colleagues
- Flexible and self-motivated, you’ll take the initiative and be keen to embrace new training opportunities
- Time management - working effectively towards targets

**Job description**:
This is no ordinary customer service role, and our people are our biggest asset. Due to continued success and growth, we are looking to recruit proactive and enthusiastic team members who focus on providing excellent, friendly, and professional service to our customers.

Our customer support team members actively improve our culture of customer delivery and take responsibility for making our department a great place to work. The happiness of our team is a Key Performance Indicator.

Providing outstanding support to our customers throughout the end-to-end process, from inquiry, quote, sales order creation, and fulfilment phase. This means ensuring excellent communication with our Sales, Operations, and Finance teams, and keeping the customer always informed. You will be responsible for inquiry management, sales order creation, complete NCRs, invoice queries, and recording complaints accurately and in a timely way for customers on our SAP system.

**The role**:
**Customer Supports Systems & Procedures**
- Helpdesk (Handling customer communication)
- Transport (Booking transport)
- Contract Coordination (End-to-end coordination of supports for contracted accounts)
- Producer Administration (Setting up and maintaining waste producers linked to customers)
- Orders Process (Processing orders for customers)
- Customer Support (Producing labels and notes for customers)
- Brokering Process (Brokering orders with our suppliers and third parties for customers)
- Site Support (Working closely with site to ensure support delivery)
- Customer Experience (Collecting customer feedback)
- Complaints Management (Case managing and resolving customer complaints)

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