Customer Service Advisor

4 weeks ago


Telford, United Kingdom Heat Recruitment Ltd Full time

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment? We are currently seeking a Customer Service Advisor to join our client, who are a European leading Tools and accessories business in commercial/construction/manufacturing markets.

The Role:

As a Customer Service Advisor, you will be responsible for:

* Preparing quotations for clients

* Processing sales orders, returns, and warranty requests

* Handling incoming calls and general inquiries from key clients

* Ensuring that all emails are dealt with promptly and professionally

* Supporting Area Sales Managers and customers with general questions and ad hoc reports

* Working closely with other departments to ensure smooth office operations

Ideal Candidate Profile:

We are looking for someone with:

* Previous customer service experience (preferred) - ideally B2B

* Excellent telephone manner and client liaison skills.

* Good knowledge of Microsoft Outlook, Excel, and Word

* Knowledge of SAP (ideal but not required)

* Interest or previous experience in the tool industry ideal but by no means essential.

The Perks:

* Permanent, full-time position (subject to satisfactory 6-month probation period)

* Salary range: £18,500 to £24,000 DOE

* Pension scheme

* Cashback healthcare scheme

* 20 days holiday, plus an extra 3 to be taken over the Christmas period

* 8 days bank holiday

* Free parking

* Free beverages

* Monday to Friday schedule (37.5 hours per week)

* 4pm finish on Fridays

If you're ready to join a dynamic team and make a difference, apply now



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