Customer Service Advisor

6 months ago


Telford, United Kingdom Vivactive Full time

**Customer Service Advisor**

Part time; Monday & Tuesday - 9am to 5pm plus Saturday and Sunday for 4 hours each day

Permanent Employee

Based at our Head Office in Stafford Park, Telford

We want to employ customer champions to take orders, convert customers to better value own-label products and services, effectively handle customer queries and complaints, and work in the background on our websites.

**The customer is at the centre of everything we do, so as a Customer Service Advisor at Vivactive, you will**:

- Be passionate about customer service
- Have great communication skills
- Have a good level of computer proficiency
- Be comfortable working as part of a team
- Remain composed and focus on the customer in a dynamic and changing environment

**A desirable, but not totally necessary skillset would be**:

- Experience of working in a customer-centric environment or care sector position
- A words per minute count of 70 or above
- Experience of operating webchat

**Joining Vivactive has some really great benefits, including**:

- Salary Range (grow your pay as you learn new skills)
- Market-leading annual leave pro-rata to 23 days plus 8 bank holidays (31 days in total)
- Your birthday off, so you always enjoy your birthday
- External training courses, we'll pay for your First Aid, Fire Marshall, Management Courses, Customer Service NVQs & Apprenticeships
- Awards and Recognition Schemes; delivering above and beyond never goes unnoticed
- Free Christmas party - the best you'll ever go to
- Free Onsite Parking
- Free tea, coffee, chilled water, soft drinks
- Pension Scheme
- Free Summer BBQ and other social events
- We care about our employee's mental and physical health with extra strong health and safety practices across the business

Salary

Monday & Tueday - £10.50 - £10.75

Saturday and Sunday - £12.50 - £12.75

**Job Types**: Part-time, Permanent
Part-time hours: 23 per week

**Salary**: From £10.50 per hour

**Benefits**:

- Casual dress
- Company events
- Company pension
- Employee discount
- Flexitime
- Free parking
- Gym membership
- On-site parking
- Referral programme
- Work from home

Schedule:

- Every weekend
- Flexitime

Supplemental pay types:

- Bonus scheme

Work Location: In person



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